Answered by:
Windows 7 Build 7601 - This copy of Windows is not genuine

Question
-
Hi,
I just installed Bitdefender 2013 Plus and after rebooting my Windows 7 Professional installation keeps telling me I don't have a genuine version - which I obviously have (OEM)
Heres the report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
Windows Product ID: 00371-OEM-9102135-22692
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:20:2012 17:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 080211 APIC1436
FACP 080211 FACP1436
HPET 080211 OEMHPET
MCFG 080211 OEMMCFG
OEMB 080211 OEMB1436
ASPT 080211 PerfTune
OSFR 080211 OEMOSFR
SSDT DpgPmm CpuPmSaturday, October 20, 2012 3:38 PM
Answers
-
Nope - that's where you got the chance to fix them :)
The problem is Norton (and possibly malware that got in after Norton switched itself off)
Download and run the Norton Removal -
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then test your system out. - you may need to uninstall and reinstall BitDefender
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, October 20, 2012 11:00 PM
- Marked as answer by Noel D PatonModerator Saturday, October 27, 2012 4:39 PM
Saturday, October 20, 2012 5:11 PMModerator
All replies
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Based on the message "C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid" I found the below instructionsin another thread but following these I'm still getting "Software Licensing" This copy of Windows is not genuine"
=========== Below instructions did not help me ====================
Please first try recreating Licensing Store.
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each
net stop sppsvc
(wait until the service has stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform REN tokens.dat tokens.bar net start sppsvc slui.exe
After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use your new one.
Reboot and Post back with a new MGADiag report
=========== Above instructions did not help me ====================
Saturday, October 20, 2012 3:46 PM -
I continued with these instructions:
http://support.microsoft.com/kb/2230957
and ran the FixIt - rebooted and it seems the validation worked - the error message is gone.
However a "Device driver software was not successfully installed" popped up - here's the new report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
Windows Product ID: 00371-OEM-9102135-22692
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00182-021-322692-02-1053-7601.0000-2942012
Installation ID: 017670265662223644182983240660728625364443891572174246
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RR48M
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2012-10-20 17:57:23Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:20:2012 17:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgADAAAAAQABAAEACrZoFFzWGLCIykjprIsQZ8rE/CctUcYq6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 080211 APIC1436
FACP 080211 FACP1436
HPET 080211 OEMHPET
MCFG 080211 OEMMCFG
OEMB 080211 OEMB1436
ASPT 080211 PerfTune
OSFR 080211 OEMOSFR
SSDT DpgPmm CpuPmSaturday, October 20, 2012 4:02 PM -
The Device Driver being complained of may be part of BitDefender - open Device Manager, and in the Menu Bar, click on View, then Show Hidden Devices.
Now look in the listing for any devices which have a yellow triangle or red cross, and list them in your reply....
You should go to windows validation at www.microsoft.com/genuine/validate to clear teh remaining error from your report - it should pass.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, October 20, 2012 4:09 PMModerator -
Device Manager lists one "Unknown Device" in the "Other Devices" category - All of my USB devices seem to work and would appreciate any hint on how to identify which device isn't "working properly"Saturday, October 20, 2012 4:19 PM
-
Ran the validation link and seems fine - report again:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
Windows Product ID: 00371-OEM-9102135-22692
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00182-021-322692-02-1053-7601.0000-2942012
Installation ID: 017670265662223644182983240660728625364443891572174246
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RR48M
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2012-10-20 18:22:53Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:20:2012 18:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgADAAAAAQABAAEACrZoFFzWGLCIykjprIsQZ8rE/CctUcYq6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 080211 APIC1436
FACP 080211 FACP1436
HPET 080211 OEMHPET
MCFG 080211 OEMMCFG
OEMB 080211 OEMB1436
ASPT 080211 PerfTune
OSFR 080211 OEMOSFR
SSDT DpgPmm CpuPmSaturday, October 20, 2012 4:22 PM -
The simple way to find out is to uninstall the device from Device Manager, and then reboot - it may tell you what it's looking for.
This is really off-topic for these forums - but for what it's worth, please answer the following questions.
What other Anti-Virus was installed before BitDefender (List ALL please!)
Were they always up-to-date?, or did a subscription lapse ebfore it was replaced?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, October 20, 2012 4:38 PMModerator -
OK - I'll try to unistall the device and see what happens.
As for other Anti Virus software - I had Norton AV 2012, which subscription had expired - I purchased BitDefender instead, uninstalled Norton AV, rebooted and installed BD, rebooted and that's when my problems started.
Saturday, October 20, 2012 4:59 PM -
Nope - that's where you got the chance to fix them :)
The problem is Norton (and possibly malware that got in after Norton switched itself off)
Download and run the Norton Removal -
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then test your system out. - you may need to uninstall and reinstall BitDefender
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, October 20, 2012 11:00 PM
- Marked as answer by Noel D PatonModerator Saturday, October 27, 2012 4:39 PM
Saturday, October 20, 2012 5:11 PMModerator -
Followed your instructions above and everything seemed to work properly. The "Unknow Device" remained in the Device Manager but I unistalled it manually and it hasn't tried to re-install since. Everything seems to work fine now - thank you very much for your assistance!
Cheers,
Mats
Saturday, October 20, 2012 10:25 PM -
Glad to hear it :)
Keep an eye on BitDefender for a few days and make sure that it does its updates an scans properly, just in case - but with any luck you should be OK.
Good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, October 20, 2012 11:02 PMModerator