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Windows 7 Build 7601 - This copy of Windows is not genuine RRS feed

  • Question

  • Hi,

    I just installed Bitdefender 2013 Plus and after rebooting my Windows 7 Professional installation keeps telling me I don't have a genuine version - which I obviously have (OEM)

    Heres the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
    Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
    Windows Product ID: 00371-OEM-9102135-22692
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2012 17:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   080211  APIC1436
      FACP   080211  FACP1436
      HPET   080211  OEMHPET
      MCFG   080211  OEMMCFG
      OEMB   080211  OEMB1436
      ASPT   080211  PerfTune
      OSFR   080211  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Saturday, October 20, 2012 3:38 PM

Answers

All replies

  • Based on the message "C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid" I found the below instructionsin another thread but following these I'm still getting "Software Licensing"  This copy of Windows is not genuine"

    =========== Below instructions did not help me ====================

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe 

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If you are asked for your Key, use your new one.

    Reboot and Post back with a new MGADiag report

    =========== Above instructions did not help me ====================

    Saturday, October 20, 2012 3:46 PM
  • I continued with these instructions:

    http://support.microsoft.com/kb/2230957

    and ran the FixIt - rebooted and it seems the validation worked - the error message is gone.

    However a "Device driver software was not successfully installed" popped up - here's the new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
    Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
    Windows Product ID: 00371-OEM-9102135-22692
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00182-021-322692-02-1053-7601.0000-2942012
    Installation ID: 017670265662223644182983240660728625364443891572174246
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RR48M
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2012-10-20 17:57:23

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2012 17:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAgADAAAAAQABAAEACrZoFFzWGLCIykjprIsQZ8rE/CctUcYq6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   080211  APIC1436
      FACP   080211  FACP1436
      HPET   080211  OEMHPET
      MCFG   080211  OEMMCFG
      OEMB   080211  OEMB1436
      ASPT   080211  PerfTune
      OSFR   080211  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Saturday, October 20, 2012 4:02 PM
  • The Device Driver being complained of may be part of BitDefender - open Device Manager, and in the Menu Bar, click on View, then Show Hidden Devices.

    Now look in the listing for any devices which have a yellow triangle or red cross, and list them in your reply....

    You should go to windows validation at www.microsoft.com/genuine/validate to clear teh remaining error from your report - it should pass.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 4:09 PM
    Moderator
  • Device Manager lists one "Unknown Device" in the "Other Devices" category - All of my USB devices seem to work and would appreciate any hint on how to identify which device isn't "working properly" 
    Saturday, October 20, 2012 4:19 PM
  • Ran the validation link and seems fine - report again:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TH2MJ-M884X-RR48M
    Windows Product Key Hash: GCyWEth3Bk4oYllTWrRnKl9u6b0=
    Windows Product ID: 00371-OEM-9102135-22692
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4F76B41D-FA71-46AF-B90A-76AB006965B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F76B41D-FA71-46AF-B90A-76AB006965B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RR48M</PKey><PID>00371-OEM-9102135-22692</PID><PIDType>3</PIDType><SID>S-1-5-21-1958406374-3037293943-4245126647</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110802000000.000000+000</Date></BIOS><HWID>670A0300010000FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: d8e04254-f9a5-4729-ae86-886de6aa907c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00182-021-322692-02-1053-7601.0000-2942012
    Installation ID: 017670265662223644182983240660728625364443891572174246
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RR48M
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2012-10-20 18:22:53

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2012 18:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAgADAAAAAQABAAEACrZoFFzWGLCIykjprIsQZ8rE/CctUcYq6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   080211  APIC1436
      FACP   080211  FACP1436
      HPET   080211  OEMHPET
      MCFG   080211  OEMMCFG
      OEMB   080211  OEMB1436
      ASPT   080211  PerfTune
      OSFR   080211  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Saturday, October 20, 2012 4:22 PM
  • The simple way to find out is to uninstall the device from Device  Manager, and then reboot - it may tell you what it's looking for.

    This is really off-topic for these forums - but for what it's worth, please answer the following questions.

    What other Anti-Virus was installed before BitDefender (List ALL please!)

    Were they always up-to-date?, or did a subscription lapse ebfore it was replaced?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 4:38 PM
    Moderator
  • OK - I'll try to unistall the device and see what happens.

    As for other Anti Virus software - I had Norton AV 2012, which subscription had expired - I purchased BitDefender instead, uninstalled Norton AV, rebooted and installed BD, rebooted and that's when my problems started.

    Saturday, October 20, 2012 4:59 PM
  • Nope - that's where you got the chance to fix them :)

    The problem is Norton (and possibly malware that got in after Norton switched itself off)

    Download and run the Norton Removal -

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

     

    Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then test your system out. - you may need to uninstall and reinstall BitDefender


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 5:11 PM
    Moderator
  • Followed your instructions above and everything seemed to work properly. The "Unknow Device" remained in the Device Manager but I unistalled it manually and it hasn't tried to re-install since. Everything seems to work fine now - thank you very much for your assistance!

    Cheers,

    Mats

    Saturday, October 20, 2012 10:25 PM
  • Glad to hear it :)

    Keep an eye on BitDefender for a few days and make sure that it does its updates an scans properly, just in case - but with any luck you should be OK.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 11:02 PM
    Moderator