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    Hi All,

    How to integrate Phone (Caller ID  Integration) with CRM 4.0 without having a TAPI interface.

    Please let me know

    Cheers

    VP

    Sunday, December 12, 2010 12:22 AM

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    I dont see a reason why not to program over TAPI as it is one of the most supported API (you will surely get the driver for most of the providers), however you always have the option to program directly to the specific CTI interface of PBX system thus making your integration provider specific, but this will also need a lot of effort considering most of such API will be unmanaged. Although if you have a TSAPI driver from the provider that will work just as well.

     

    Tuesday, December 14, 2010 5:37 AM