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PLEASE HELP -The windows vista home premium product key you entered is invalid RRS feed

  • Question

  • Hi,

    So i got this message a week ago and did a factory restart hoping that it would resolve the issue.  I purchased this PC with vista home premium already installed and the majority of threads said that restoring the computer would fix this issue.  I know have 6 days until i can activate and the key on the back of my labtop is no longer valid.  Please help
    Wednesday, August 27, 2008 4:54 PM

Answers

  • Hi Craig,

      Actually I think that this issue may, in fact, be related to sending the PC to HP for repair. I will explain why I say this, but firat some background information.

     
    Computers, that are built by large manufactures (such as HP), that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used if the OEM SLP key stops working (for whatever reason). The key must be manually activated, and you must Activate by Phone.

      What I think may have happened is while reparing your PC, HP may have either replaced the motherboard or updated the motherboard's Bios (or you or another user updated the motherboard's Bios). Either way, the 'special instructions' (that I mention above) are no longer present in the motherboard's bios and so the OEM SLP key (currently being used in your Vista) can't self-activate.

      This is why Microsoft requires manufacturers to include the COA SLP key. As a backup incase something like this happens.

      So to resolve your issue, you need to change the Product Key to the COA SLP key. 
    To do so:

    1) Click the 'Start' button
    2) Right-click 'Computer' and select 'Properties'
    3) scroll down to the lower right of the window and click 'Chagne Product Key'. 
    4) This will start the Change Product Key Wizard.
    5) Follow the directions from the Wizard and enter the product key from the COA sticker on the side or bottom of your compomputer.
    6) The Wizard may give the error that the key is Invalid. This Is OK. (This just means the key can't be Activated over the Internet)
    7) Follow the Wizard to the end (don't close the Wizard till you come to the end of the instructions)
    8) once completed, Activate Windows using the Activate by Phone method.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 7:42 PM

All replies

  •  

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/935a3914-3a98-4e7b-8567-299ce6d27c51 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Darin Smith
    WGA Forum manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, August 27, 2008 8:51 PM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AD3E400B-139B-4965-8CC8-EEC4EC42939C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD3E400B-139B-4965-8CC8-EEC4EC42939C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-586957013-613149563-2069592650</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RX950AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3E    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071227000000.000000+000</Date></BIOS><HWID>44333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Thursday, August 28, 2008 2:27 PM
  • Hi Craig,

      I'm not seeing anything wrong with your Vista, but I do see that you have a Trial version of Office installed. 

      When a Trial version of Office reaches the end of it's trial period, it will start asking for a Product Key.

      Can you confirm if it is Office or Vista that you are having the problem activating?

    Thank you,
    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, August 28, 2008 6:49 PM
  • It is my vista, when i Right click on My computer the bottom of the screen says "5 days to activate.  Activate Windows now" when i click that link it tells me that my vista key is not valid, how can that be?  If it helps, the product key it lists is not the same as the vista key i have imprinted on my laptop, i have sent this pc in for repairs to HP but i dont think that has anything to do with it.  
    Friday, August 29, 2008 3:37 PM
  • Hi Craig,

      Actually I think that this issue may, in fact, be related to sending the PC to HP for repair. I will explain why I say this, but firat some background information.

     
    Computers, that are built by large manufactures (such as HP), that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used if the OEM SLP key stops working (for whatever reason). The key must be manually activated, and you must Activate by Phone.

      What I think may have happened is while reparing your PC, HP may have either replaced the motherboard or updated the motherboard's Bios (or you or another user updated the motherboard's Bios). Either way, the 'special instructions' (that I mention above) are no longer present in the motherboard's bios and so the OEM SLP key (currently being used in your Vista) can't self-activate.

      This is why Microsoft requires manufacturers to include the COA SLP key. As a backup incase something like this happens.

      So to resolve your issue, you need to change the Product Key to the COA SLP key. 
    To do so:

    1) Click the 'Start' button
    2) Right-click 'Computer' and select 'Properties'
    3) scroll down to the lower right of the window and click 'Chagne Product Key'. 
    4) This will start the Change Product Key Wizard.
    5) Follow the directions from the Wizard and enter the product key from the COA sticker on the side or bottom of your compomputer.
    6) The Wizard may give the error that the key is Invalid. This Is OK. (This just means the key can't be Activated over the Internet)
    7) Follow the Wizard to the end (don't close the Wizard till you come to the end of the instructions)
    8) once completed, Activate Windows using the Activate by Phone method.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 7:42 PM