To set tracking token invisible in outgoing mails RRS feed

  • Question

  • Hi,

    I have configured email router with CRM 2011 and its working fine. My requirement is....

    Is there a way to make the CRM tracking token invisible in outgoing mails
    from the CRM system?? Our client does not wish to see the CRM reference
    number in the subject line.

    Please let me know.

    Friday, March 2, 2012 6:32 AM

All replies

    • Go to the settings area
    • Select administration from the left navigation
    • Select system settings
    • On the E-mail tab uncheck the check box 'Use tracking token'.

    This will prevent CRM from including the tracking token.

    If users or queues have the tracking option for email set to "E-mail message in response to CRM e-mail" CRM will still attempt to track email but will only use Smart-Matching (if enabled) which matches based on the subject and sender/recipient.

    Patrick Verbeeten

    • Proposed as answer by Assaf Lev Monday, March 5, 2012 9:40 AM
    Friday, March 2, 2012 11:59 AM
  • ya patrick the matching will be based on the subject but if he makes any changes in the subject line then the record will not been identify

    then wat be the solution for it if he make any changes in the subject line

    ms crm

    Friday, April 13, 2012 7:12 PM