Hi Everyone could really do with some help on this one... we have successfully created a workflow and group and contact etc... and can dial it from outside and the moc BUT when there is nearly 10 seconds that passes from the time i hear the call beginning the on hold music to the time the agent is ALLOWED answer the call... even though the agent answers instantly!
so for example i dial the ddi number for the autoattendant i hear the greeting and press one for sales, i here the on hold music and on the agent i dont see anything for another 4-5 seconds.. then it begins to ring and i pick up and which time it takes another 4-5 seconds to actually get the audio thru...
has anybody had this issue and do they have an answer regarding it?
the ocs setup is a standard edition server with 2xQC 2.2GHZ,4GB ram and only 20 users on the box mediation is 1 x qc 2.4GHz and 4GB ram so i know the hardware spec is alright...
when you have edge services deployed and dns is not configured correctly response group service will have a delay in it as all traffic is required to run thru it....wierd i know but there you go ... so ensure that the internal nics and the external nic on the edge server have all completely different fqdn's!John
Marked as answer byJohn Mc CabeWednesday, June 3, 2009 1:59 PM
