No Longer Genuine

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  Hi Verbose,
  
    This is a hard one.
  
    The only information the Diagnostic Report is giving me, in regard to the issue, is the error code 0x80070424.  And if you seach the forums for the error code you won't find anything, which means that since Vista was release, this is the first time this error code has come up.  What I'm trying to say is it's going to take me a bit to even figure out troubleshooting steps.
  
    Sorry I don't have a quick anser for you, but I am looking into it.
  
  Darin MS

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  Tuesday, February 17, 2009 10:05 PM
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  Hi Verbose,
  
    
    Information I found from research the error code 0x80070424 suggests that it may be a Windows Update issue relating to Services that should be, but are not, running. But I'm not positive that this Windows Update issue fully explain why your Vista is showing Non-genuine.  It could be the cause, but I've never seen that happen before.
  
    To see if we can't get more information relating to the Non-Genuine state, I would like you to go to http://microsoft.com/genuine and click the Validate Windows button. If it shows Non-genuine, recourd the error message and it should also give a code (probably on the lower part of the page and should look similar to this: 0x9865b2) and post it back here.
  
    As for the Windows Update portion of the issue, please try the below Knowledge Base article:
  
  -------------------------------------
  
  

  To ensure that the necessary services are available and running, follow these steps:

  1.    Click the Start button , type services.msc in the Start Search text area and then click services.msc from the programs list

  2.    Double-click Background Intelligent Transfer Service

  3.    If the Startup status lists Stopped, click Start and then click OK

  4.    Double-click Windows Update

  5.    If the Startup status lists Stopped, click Start and then click OK

  6.    Double-click Workstation

  7.    If the Startup status lists Stopped, click Start and then click OK

  8.    Close the Services Window and attempt to install updates again.

  Note: If the Background Intelligent Transfer Service does not appear in the list of Services, click the following link to view the KB article on the Microsoft web site and download the update:

  939159 Update for Windows Vista

  Note: If the Windows Update Service does not appear in the list of services, follow the steps listed in Method 3:

  Method 2: Register the BITS files, Qmgr.dll and qmgrprxy.dll

  For Windows 2000, Windows XP, or Windows Server 2003 follow these steps:

  1.    Click Start, click Run, copy and paste or type the following command into the Open box and then click OK

  regsvr32 Qmgr.dll /s

  2.    Repeat step 1 for the following commands:

  regsvr32 Qmgrprxy.dll /s

  3.    Attempt to install updates again

   

  Method 3: Download and install the Windows Update Agent

  To download and install the latest Windows Update agent, click the link below to view the article on the Microsoft web site:

  949104 - How to obtain the latest version of Windows Update Agent to help manage updates on the computer

  Once the Windows Update agent is installed, attempt to install updates again

  
  
  Thanks,
  Darin MS
  
  

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  • Proposed as answer by Darin Smith MS Wednesday, February 18, 2009 9:56 PM

  Wednesday, February 18, 2009 9:54 PM
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  Also, after you complete the Windows Update steps, you may want to re-validate vista again (at http://microsoft.com/genuine) and then re-run (and re-port) the Diagnostic Report.  To see if anything has changed.
  
  Darin

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  Wednesday, February 18, 2009 9:56 PM
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  All the listed services are on automattic start and are currently running. I went ahead and installed the update agent as well, but windows update and the control panel still fail to load.

  
  

  Validation gives me the following error code: 0x80080250

  
  

  It states that it cannot validate at this time and to run again later. This is the same response I've recieved over the last week of running validation.

  
  

  I did a system filescan from the command prompt and recieved a notice about an error found but unable to repair. I'm going to try reinstalling sp1(once the download completes) to see if that resolves the issue.

  Wednesday, February 18, 2009 10:26 PM
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   Thank you for the update
  
  Keep me posted,
  Darin

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  Thursday, February 19, 2009 2:08 AM
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   Now here's where it gets bizzarre again. The sp1 install failed because I already have it installed(I assumed it would overwrite). I did a file check with the vista install disk, found no errors. Rebooted, and now I am showing up as genuine. However, windows update and control panel are still not working. I've managed to validate once before on a reboot, however once windows attempts to update on its own I will get a validation problem.
  

  It really feels like a malware issue, but AVG, Clamwin, spybot, adaware, and a host of other programs(including those offered by Microsoft) have found nothing out of the ordinary.
  
  Here's an updated report as of positive validation status:
  
  Diagnostic Report (1.9.0006.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x80070424
  Cached Validation Code: N/A, hr = 0x80070424
  Windows Product Key: *****-*****-XTVC6-7W6G6-2VV2X
  Windows Product Key Hash: nqgD5+rFhJuKX5vKWf4VsGOWA+0=
  Windows Product ID: 89583-OEM-7359837-91071
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {BB2D753A-215D-49FA-AC38-1991B4695FAB}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.080917-1612
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{BB2D753A-215D-49FA-AC38-1991B4695FAB}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2VV2X</PKey><PID>89583-OEM-7359837-91071</PID><PIDType>3</PIDType><SID>S-1-5-21-1928880950-1659238937-3533010649</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>08313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  N/A, hr = 0x80070424

  HWID Data-->
  HWID Hash Current: OAAAAAEABAABAAEAAgABAAAAAwABAAEA6GHiKIkuwCBCqsD7SCTmzuB5je/y9JDY7NasVso9Rso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   Nvidia  ASUSACPI
    FACP   Nvidia  ASUSACPI
    HPET   Nvidia  ASUSACPI
    MCFG   Nvidia  ASUSACPI
  
  I'll continue to troubleshoot a bit later, and poke around in safe mode to see if I can find some rogue service thats running.

  Thursday, February 19, 2009 4:12 AM
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  Another resorce you can use is PC Safety. 
  
  They are a Microsoft Group that provides no-cost assistance with Malware infections

   Call 1-866-PCSafety or 1-866-727-2338

  http://www.microsoft.com/protect/support/default.mspx

  http://onecare.live.com/site/en-us/center/whatsnew.htm
  
  
  Darin MS

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  Thursday, February 19, 2009 9:37 PM
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  I guess I'll give the PCSafety people a try. Onecare found no problems, and it appears that something is still blocking windows update access (including windows defenders "update" connection). Thanks for trying.

  • Marked as answer by Darin Smith MS Monday, February 23, 2009 8:51 PM

  Saturday, February 21, 2009 4:28 PM