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No Longer Genuine RRS feed

  • Question

  • I've been directed here for support. My Vista Home Premium 64bit is coming up as no longer genuine because it cannot access windows update. When I try to manually go to windows update nothing happens. The control panel also flashes what looks like a cmd window quickly and then proceeds not to open. I've run every form of antivirus and spyware possible, and nothing has been found. My copy of vista from newegg is on the desk next to me, and has been valid since June'07 so I know that is not the issue.

    Here is my diagnostic report.


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070424
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-XTVC6-7W6G6-2VV2X
    Windows Product Key Hash: nqgD5+rFhJuKX5vKWf4VsGOWA+0=
    Windows Product ID: 89583-OEM-7359837-91071
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {BB2D753A-215D-49FA-AC38-1991B4695FAB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB2D753A-215D-49FA-AC38-1991B4695FAB}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2VV2X</PKey><PID>89583-OEM-7359837-91071</PID><PIDType>3</PIDType><SID>S-1-5-21-1928880950-1659238937-3533010649</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>08313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAgABAAAAAwABAAEA6GHiKIkuwCBCqsD7SCTmzuB5je/y9JDY7NasVso9Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Nvidia ASUSACPI
      FACP Nvidia ASUSACPI
      HPET Nvidia ASUSACPI
      MCFG Nvidia ASUSACPI


    Thanks.
    Tuesday, February 17, 2009 7:31 PM

Answers

  • I guess I'll give the PCSafety people a try. Onecare found no problems, and it appears that something is still blocking windows update access (including windows defenders "update" connection). Thanks for trying.
    • Marked as answer by Darin Smith MS Monday, February 23, 2009 8:51 PM
    Saturday, February 21, 2009 4:28 PM

All replies

  • Hi Verbose,

      This is a hard one.

      The only information the Diagnostic Report is giving me, in regard to the issue, is the error code 0x80070424.  And if you seach the forums for the error code you won't find anything, which means that since Vista was release, this is the first time this error code has come up.  What I'm trying to say is it's going to take me a bit to even figure out troubleshooting steps.

      Sorry I don't have a quick anser for you, but I am looking into it.

    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, February 17, 2009 10:05 PM
  • Hi Verbose,

      
      Information I found from research the error code 0x80070424 suggests that it may be a Windows Update issue relating to Services that should be, but are not, running. But I'm not positive that this Windows Update issue fully explain why your Vista is showing Non-genuine.  It could be the cause, but I've never seen that happen before.

      To see if we can't get more information relating to the Non-Genuine state, I would like you to go to http://microsoft.com/genuine and click the Validate Windows button. If it shows Non-genuine, recourd the error message and it should also give a code (probably on the lower part of the page and should look similar to this: 0x9865b2) and post it back here.

      As for the Windows Update portion of the issue, please try the below Knowledge Base article:

    -------------------------------------

    To ensure that the necessary services are available and running, follow these steps:

    1.    Click the Start button , type services.msc in the Start Search text area and then click services.msc from the programs list

    2.    Double-click Background Intelligent Transfer Service

    3.    If the Startup status lists Stopped, click Start and then click OK

    4.    Double-click Windows Update

    5.    If the Startup status lists Stopped, click Start and then click OK

    6.    Double-click Workstation

    7.    If the Startup status lists Stopped, click Start and then click OK

    8.    Close the Services Window and attempt to install updates again.

    Note: If the Background Intelligent Transfer Service does not appear in the list of Services, click the following link to view the KB article on the Microsoft web site and download the update:

    939159 Update for Windows Vista

    Note: If the Windows Update Service does not appear in the list of services, follow the steps listed in Method 3:

    Method 2: Register the BITS files, Qmgr.dll and qmgrprxy.dll

    For Windows 2000, Windows XP, or Windows Server 2003 follow these steps:

    1.    Click Start, click Run, copy and paste or type the following command into the Open box and then click OK

    regsvr32 Qmgr.dll /s

    2.    Repeat step 1 for the following commands:

    regsvr32 Qmgrprxy.dll /s

    3.    Attempt to install updates again

     

    Method 3: Download and install the Windows Update Agent

    To download and install the latest Windows Update agent, click the link below to view the article on the Microsoft web site:

    949104 - How to obtain the latest version of Windows Update Agent to help manage updates on the computer

    Once the Windows Update agent is installed, attempt to install updates again



    Thanks,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Wednesday, February 18, 2009 9:56 PM
    Wednesday, February 18, 2009 9:54 PM
  • Also, after you complete the Windows Update steps, you may want to re-validate vista again (at http://microsoft.com/genuine) and then re-run (and re-port) the Diagnostic Report.  To see if anything has changed.

    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, February 18, 2009 9:56 PM
  • All the listed services are on automattic start and are currently running. I went ahead and installed the update agent as well, but windows update and the control panel still fail to load.

    Validation gives me the following error code: 0x80080250

    It states that it cannot validate at this time and to run again later. This is the same response I've recieved over the last week of running validation.

    I did a system filescan from the command prompt and recieved a notice about an error found but unable to repair. I'm going to try reinstalling sp1(once the download completes) to see if that resolves the issue.
    Wednesday, February 18, 2009 10:26 PM
  •  Thank you for the update

    Keep me posted,
    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, February 19, 2009 2:08 AM
  •  Now here's where it gets bizzarre again. The sp1 install failed because I already have it installed(I assumed it would overwrite). I did a file check with the vista install disk, found no errors. Rebooted, and now I am showing up as genuine. However, windows update and control panel are still not working. I've managed to validate once before on a reboot, however once windows attempts to update on its own I will get a validation problem.

    It really feels like a malware issue, but AVG, Clamwin, spybot, adaware, and a host of other programs(including those offered by Microsoft) have found nothing out of the ordinary.

    Here's an updated report as of positive validation status:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070424
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-XTVC6-7W6G6-2VV2X
    Windows Product Key Hash: nqgD5+rFhJuKX5vKWf4VsGOWA+0=
    Windows Product ID: 89583-OEM-7359837-91071
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {BB2D753A-215D-49FA-AC38-1991B4695FAB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB2D753A-215D-49FA-AC38-1991B4695FAB}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2VV2X</PKey><PID>89583-OEM-7359837-91071</PID><PIDType>3</PIDType><SID>S-1-5-21-1928880950-1659238937-3533010649</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>08313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAgABAAAAAwABAAEA6GHiKIkuwCBCqsD7SCTmzuB5je/y9JDY7NasVso9Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  ASUSACPI
      FACP   Nvidia  ASUSACPI
      HPET   Nvidia  ASUSACPI
      MCFG   Nvidia  ASUSACPI

    I'll continue to troubleshoot a bit later, and poke around in safe mode to see if I can find some rogue service thats running.

    Thursday, February 19, 2009 4:12 AM
  • Another resorce you can use is PC Safety. 

    They are a Microsoft Group that provides no-cost assistance with Malware infections

     Call 1-866-PCSafety or 1-866-727-2338

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm


    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, February 19, 2009 9:37 PM
  • I guess I'll give the PCSafety people a try. Onecare found no problems, and it appears that something is still blocking windows update access (including windows defenders "update" connection). Thanks for trying.
    • Marked as answer by Darin Smith MS Monday, February 23, 2009 8:51 PM
    Saturday, February 21, 2009 4:28 PM