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Windows 7 upgrade RRS feed

  • Question

  • Could you tell me if I buy an upgrade to windows 7 will I have a problem installing it if I am still regarded as using a copy of windows that is not genuine even though it is?
    Saturday, February 20, 2010 1:00 PM

Answers

  • Hello SheilaMatilda,

     
      The type of Vista you are using is OEM System Builder, which tells me this is not the software that came pre-installed with the computer.  HP (and all other large computer manufacturers) use the OEM SLP/COA SLP Product key system. These types of keys are not sold in any store and only come on computers that come with Windows Pre-installed.

     I highly recommend saving your importent files off the computer and reinstalling Windows using the HP Recovery Software that came with the computer or contact HP for replacment software.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, February 22, 2010 11:46 PM
    Monday, February 22, 2010 11:45 PM

All replies

  • You mean reinstall Vista?
    Saturday, February 20, 2010 4:00 PM
  • I have been having a lot of trouble with Vista as I keep getting a message that it is not a genuine copy and I have been on your forum where the person who replied could not help and said I need to do a reinstall. I am reluctant to do this. He did suggest some things to try but they did not work.

    This is a link to that message


    thanks SM
    Saturday, February 20, 2010 4:17 PM
  • I have tried this but do not have an installation ID.

    The activation window just has the digits 1-9 with no ID numbers present.

    SM
    Saturday, February 20, 2010 5:04 PM
  • I have windows vista not windows 7. To register Vista I am asked for and installation ID which I do not have.  It should be on the activation window and is not there.  I checked on my laptop to see what an installation ID looked like and found it under a row of digits numbered 1-9 as 9 groups of 6 digits each.   On my PC I have just the row of digits 1 -9 but no installation ID numbers.

    I need these to register my copy of Vista 
    Sunday, February 21, 2010 8:35 AM
  • This number has only 5 digits in the first group and i was asked for a 6 digit number
    Sunday, February 21, 2010 11:28 AM
  • Is product ID the same as product key or registration ID?
    Sunday, February 21, 2010 11:29 AM
  • I do not have a disc as Vista was already installed on the computer by Hewlett Packard and they did not supply a disc  with it. 
    Sunday, February 21, 2010 3:27 PM
  • Is the number on the disc any different to the number on the microsoft sticker on my computer?
    Sunday, February 21, 2010 3:41 PM
  • There seem to be a lot of numbers but I still don't know which number I need to give when I am asked for the installation ID.

    it is 9 groups of 6 figure digits which should be on my screen in the windows activation window and is not there
    Sunday, February 21, 2010 4:25 PM
  • I don't really want to buy an upgrade I would ideally like to have my copy of vista verified as genuine. I just wondered if an upgrade would be easy with things as they stand but it doesn't seem so. 

    I certainly don't want to spend money on an upgrade and then find I cannot install it because my Vista is not genuine.

    It seems that you don not know why I do not have an installation ID in my computer!
    Sunday, February 21, 2010 4:49 PM
  • I have tried that several times and there is no activation ID number there.  I know what it looks like as I have one on my other computer and it is just not there on this one
    Sunday, February 21, 2010 4:56 PM
  • I have a black desktop and have persistent message that this is not a genuine copy of windows and every time I start the computer I am asked to activate windows.
    Sunday, February 21, 2010 5:01 PM
  • HP tell me that as the computer is out of guarantee period there is nothing they can do to help unless I pay to extend my guarantee.  This problem started a week out of guarantee and I feel this is a bit suspicious as I have initially registered it
    Sunday, February 21, 2010 5:03 PM
  • But I get the error code 0xC004F050

    product key invalid
    Sunday, February 21, 2010 5:11 PM
  • we are going round in circles here. I tried that and I need the installation ID for that which I cannot find
    Sunday, February 21, 2010 5:13 PM
  • I did make my own recovery discs when I got the machine as HP do not supply them. I am reluctant to do a reinstall unless absolutely necessary.

    Can diagnostic report help you at all?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-2V6RB-DM9DQ-Y2B3T
    Windows Product Key Hash: J8lTfWYgZ9uHi1JoNW3k7Jz64c4=
    Windows Product ID: 89578-OEM-7354986-29147
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4168B305-EF43-4BC5-A395-5E5A3DAC5F44}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error: M:20091111082326443-
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Blackbirds\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4168B305-EF43-4BC5-A395-5E5A3DAC5F44}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y2B3T</PKey><PID>89578-OEM-7354986-29147</PID><PIDType>3</PIDType><SID>S-1-5-21-3067529781-235990734-2425578759</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FR449AA-ABU s3621uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080724000000.000000+000</Date></BIOS><HWID>19303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63798</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63850</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqjISEQZvIri8OzFxnQG0hQJ8vSY9a+nsLCsVsdFKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC


    Sunday, February 21, 2010 5:18 PM
  • Hello SheilaMatilda,

     
      The type of Vista you are using is OEM System Builder, which tells me this is not the software that came pre-installed with the computer.  HP (and all other large computer manufacturers) use the OEM SLP/COA SLP Product key system. These types of keys are not sold in any store and only come on computers that come with Windows Pre-installed.

     I highly recommend saving your importent files off the computer and reinstalling Windows using the HP Recovery Software that came with the computer or contact HP for replacment software.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, February 22, 2010 11:46 PM
    Monday, February 22, 2010 11:45 PM
  • I no longer need to reinstall windows Vista as I telephoned Microsoft for help and after trying to sort my problem unsuccessfully, the person who was helping me acquired a new product key for me and now my Vista is registered
    Tuesday, February 23, 2010 6:34 PM