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blocked activex on Vista 64 RRS feed

  • Question

  • I'm running 64 bit Vista and am unable to download from the MSDN download site or the Windows update site. I get a message telling me I cannot run active x controls. The nag box says click the option to enable activex but when I click the bar there is no option to enable.

    I have opened up the security settings to the point where the system now warns me that it is unsafe to be on the internet and still activex is blocked.

    Is there a workaround for this problem?

     

     

    Thursday, September 20, 2007 9:26 AM

Answers

  • Hi StevieD,

     

    I see in your Diagnostic report (line 13): "Is Admin: No"

     

    To install programs (ActiveX Controls are treated as installable programs) in Vista (and XP) you are required to be logged in as an Administrator for that computer.

     

    I also see that you are using Vista Enterprise that activates thru a Volume KMS Server. Because of this, I assume you are using this computer within a business environment.  My suggestion would be to contact your IT Department/Network Admin for permission and/or help installing the ActiveX Controls required to access these sites.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     



     

     

    Monday, September 24, 2007 5:33 PM

All replies

  • Hi StevieD,

     

      In order to recieve the best support, we request all users initially go to http://www.microsoft.com/genuine/ and click the "Validate Windows" button. If there are any problems, look to the lower left of the page for a light gray error code similar to this [0xc004c4a8]. Record this code then run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the 'Continue' button, click the Windows tab, click the "Copy" button, then paste the report and the error code, into a response message in this thread.

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    Thursday, September 20, 2007 6:21 PM
  • Hi Darin,

     

    Data as requested. Please note, there is no error code displayed in the original avtivex blocked screen.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-*****-*****-MWMPF
    Windows Product Key Hash: LpD6TeYKN5HEx/itI/OjG23N0BA=
    Windows Product ID: 55041-026-1964681-71646
    Windows Product ID Type: 7
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume KMS Server
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    ID: {0A1E8FA6-E97A-4185-A540-FD28D88C5D8A}(4)
    Is Admin: No
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-30

    Browser Data-->
    Proxy settings: proxyauth:80
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0A1E8FA6-E97A-4185-A540-FD28D88C5D8A}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-026-1964681-71646</PID><PIDType>7</PIDType><SID>S-1-5-21-1919639100-3377518445-1892659504</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>CELSIUS V830        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>1.05.1818</Version><SMBIOSVersion major="2" minor="33"/><Date>20051220000000.000000+000</Date></BIOS><HWID>AB313507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>33EB315F0364EBA</Val><Hash>mRgGypd4z5sLlV1HnduqOl0ny08=</Hash><Pid>81605-861-0606916-65998</Pid><PidType>8</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>79DB1B5FCA186BA</Val><Hash>Bn0lSQ/tG7Z9GuCPbNQO1cccEnc=</Hash><Pid>81608-861-5299287-65398</Pid><PidType>8</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B82724F3A723EBA</Val><Hash>Y140u1nuCOuNhJcoGxPh5YDzjQE=</Hash><Pid>84889-861-4603294-63015</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3202753A5987EBA</Val><Hash>ZkspwGvuphxzmOM8r9l30Ism3BQ=</Hash><Pid>84890-861-0607474-63957</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Monday, September 24, 2007 8:03 AM
  • Hi StevieD,

     

    I see in your Diagnostic report (line 13): "Is Admin: No"

     

    To install programs (ActiveX Controls are treated as installable programs) in Vista (and XP) you are required to be logged in as an Administrator for that computer.

     

    I also see that you are using Vista Enterprise that activates thru a Volume KMS Server. Because of this, I assume you are using this computer within a business environment.  My suggestion would be to contact your IT Department/Network Admin for permission and/or help installing the ActiveX Controls required to access these sites.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     



     

     

    Monday, September 24, 2007 5:33 PM
  • Hi Darin,

     

    Interesting response, the account I am logged in with is in the administrators group on the box and is a member of domain admins which is also in the administrators group. Are you saying I need to log on with the local adminstartor account?

     

    Is this issue confined to the 64 bit version or am I likely to have issues with the 32 version? Ultimately we are likely to role out to 18K desktops and will probably migrate to 64 bit systems over time so if this is going to be an issue I need to be looking for solutions now.

     

    Thanks

     

     

    Tuesday, September 25, 2007 7:50 AM
  •  

    Hi StevieD,

     

      No, being a member of the Administrator Group grants unrestricted access to that computer. I do not believe that the account you are using is, in fact, part of the Administator group, on that box, since your account does not have the power to install an ActiveX control and the Diagnostic Report states 'Is Admin: No". 

     

      To confirm this, click the 'Start' button, right click 'Computer' and select 'Manage'. In the Computer Management window, click the arrow in front of 'Local Users and Groups' then click 'Groups'. On the right half of the window, double click 'Administators'. If your account is an administator for this computer, it should be listed here.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, September 25, 2007 6:42 PM
  • Hi Darin,

     

    The box is in the corp domain, the account I am logged in with is AAS3550 which is in the local admins group on the box and is in the corp domain admins group which is also in the local admins group on the box.

     

    As far as I know there are no odd policies applied to the OU the box is in so I cannot think of any reason why my account should report back as Is Admin: No

     

    My 32 bit laptop is in the same OU, etc, and I can install active X on that machine so I am mystified.

     

    I am able to install software on the 64 bit machine which I would have thought I would not be able to do if the account was not an admin?

     

    Regards

    StevieD

     

     

    Tuesday, September 25, 2007 7:52 PM
  • Old Thread but I had the same Problem...

    Just wanted to note that you need to run IE with the "Run as..." option, so you can actually run IE as Admin.

    Vista wont query you to run the installer as Admin when you are surfing.
    MCSD, MCIT Pro : http://www.novacapta.de
    Thursday, November 27, 2008 7:30 PM