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  • "Ron Shepherd" wrote in message news:97254bd0-862a-40d7-86fb-5c1632ee2199...

    Because:

    Enter your product ID
    To determine if no-charge support is available, provide the product identification number.
    <input id="container_PID_rbtnAutoPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "1");" checked="checked" name="container$PID$AutoManualPid" type="radio" value="rbtnAutoPid" /><label class="wfxRadioLabel" for="container_PID_rbtnAutoPid">Let Microsoft locate the product identification number
    If the issue is occurring on this computer, save time by having Microsoft locate the product identification number and collect technical information.
    </label>
    <input id="container_PID_rbtnManualPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "2");" name="container$PID$AutoManualPid" type="radio" value="rbtnManualPid" /><label class="wfxRadioLabel" for="container_PID_rbtnManualPid">Type the product identification number</label>
    <input id="container_PID_txtAutoPid" class="wfxTextBox" name="container$PID$txtAutoPid" size="25" type="text" />
    Example: 12345-xxx-7654321-98765
    <input id="container_PID_rbtnPaymentOptions" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "6");" name="container$PID$AutoManualPid" type="radio" value="rbtnPaymentOptions" /><label class="wfxRadioLabel" for="container_PID_rbtnPaymentOptions">Don’t use a product identification number (charges may apply)</label>

     

    does not recognize it as a valid number in either option.

    This is what I need cleared up.

     https://support.microsoft.com/oas/default.aspx?&gprid=14501&&st=1&wfxredirect=1&sd=gn for refrence.


     
    This type of issue is often due to over-zealous security software or settings -  check them first.
    I suggest that you then repost in the Windows 7 Answers forums describing the actual problem that you want support for, and your problem with achieving online support, and see if they can help
    may be a good place to start.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 1:15 AM
    Monday, December 27, 2010 12:03 AM
    Moderator

All replies

  • "Ron Shepherd" wrote in message news:93c09a1f-589e-4c22-a6f0-c244181eb081...

    When I have tried to get into support, I get to  https://support.microsoft.com/oas/default.aspx?&gprid=14501&&st=1&wfxredirect=1&sd=gn and I get https://support.microsoft.com/oas/default.aspx?&iid=707&iguid=16811dce-e99b-4d8c-a716-4081590e5c6e_1_2&sd=gn&f=255&MSPPError=-2147217396&c=SMC&ln=en-us&st=1&wfxredirect=1 for a present. I enter the number manually and same result.

    I foynd http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/952670eb-87db-4696-abc3-d125316dabf3, ran the SFC /SCANNOW command and all is legitimate.

    I ran the mgadiag.exe and copied all the reports if there were a place to attatch them.

    If by Microsoft's own diagnostic tools, why is the PID they issued me not recognized? Nay help would bappreciated.

     

    Thank you.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    MS do not issue PIDs - they are created at the time the system is installed.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 26, 2010 8:42 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WMJJD-HVBKW-6DK79
    Windows Product Key Hash: fvQFWfRw58V0vWBlJvIyjwwVTas=
    Windows Product ID: 00371-177-0571404-85389
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {AD63C2DC-8C90-4555-A0EE-2B6A01DC2035}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD63C2DC-8C90-4555-A0EE-2B6A01DC2035}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DK79</PKey><PID>00371-177-0571404-85389</PID><PIDType>5</PIDType><SID>S-1-5-21-4051880360-2607599533-1874400903</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>GeForce 8000 series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100113000000.000000+000</Date></BIOS><HWID>32BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-057140-00-1033-7600.0000-3132009
    Installation ID: 010976502573833430604911270174408170192551198316335252
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6DK79
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/26/2010 1:07:45 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2010 14:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEA6GFKUcJeiEsEzJaSHPGcrOyKSugQBo4u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011310  APIC0952
      FACP   011310  FACP0952
      HPET   011310  OEMHPET0
      MCFG   011310  OEMMCFG
      WDRT   011310  NV-WDRT
      OEMB   011310  OEMB0952
      INFO   011310  AMDINFO
      NVHD   011310  NVHDCP
      SSDT   A M I   POWERNOW

     

    Sunday, December 26, 2010 9:08 PM
  • "Ron Shepherd" wrote in message news:a8b9934f-44fe-410b-be96-1a6b81c5f535...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WMJJD-HVBKW-6DK79
    Windows Product Key Hash: fvQFWfRw58V0vWBlJvIyjwwVTas=
    Windows Product ID: 00371-177-0571404-85389
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    Partial Product Key: 6DK79
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/26/2010 1:07:45 PM


    According to your report, your installation is activated and validated.
    What makes you think otherwise?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 26, 2010 10:08 PM
    Moderator
  • Because:

    Enter your product ID
    To determine if no-charge support is available, provide the product identification number.
    <input id="container_PID_rbtnAutoPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "1");" checked="checked" name="container$PID$AutoManualPid" type="radio" value="rbtnAutoPid" /><label class="wfxRadioLabel" for="container_PID_rbtnAutoPid">Let Microsoft locate the product identification number
    If the issue is occurring on this computer, save time by having Microsoft locate the product identification number and collect technical information.
    </label>
    <input id="container_PID_rbtnManualPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "2");" name="container$PID$AutoManualPid" type="radio" value="rbtnManualPid" /><label class="wfxRadioLabel" for="container_PID_rbtnManualPid">Type the product identification number</label>
    <input id="container_PID_txtAutoPid" class="wfxTextBox" name="container$PID$txtAutoPid" size="25" type="text" />
    Example: 12345-xxx-7654321-98765
    <input id="container_PID_rbtnPaymentOptions" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "6");" name="container$PID$AutoManualPid" type="radio" value="rbtnPaymentOptions" /><label class="wfxRadioLabel" for="container_PID_rbtnPaymentOptions">Don’t use a product identification number (charges may apply)</label>

     

    does not recognize it as a valid number in either option.

    This is what I need cleared up.

     https://support.microsoft.com/oas/default.aspx?&gprid=14501&&st=1&wfxredirect=1&sd=gn for refrence.

    Sunday, December 26, 2010 10:58 PM
  • "Ron Shepherd" wrote in message news:97254bd0-862a-40d7-86fb-5c1632ee2199...

    Because:

    Enter your product ID
    To determine if no-charge support is available, provide the product identification number.
    <input id="container_PID_rbtnAutoPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "1");" checked="checked" name="container$PID$AutoManualPid" type="radio" value="rbtnAutoPid" /><label class="wfxRadioLabel" for="container_PID_rbtnAutoPid">Let Microsoft locate the product identification number
    If the issue is occurring on this computer, save time by having Microsoft locate the product identification number and collect technical information.
    </label>
    <input id="container_PID_rbtnManualPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "2");" name="container$PID$AutoManualPid" type="radio" value="rbtnManualPid" /><label class="wfxRadioLabel" for="container_PID_rbtnManualPid">Type the product identification number</label>
    <input id="container_PID_txtAutoPid" class="wfxTextBox" name="container$PID$txtAutoPid" size="25" type="text" />
    Example: 12345-xxx-7654321-98765
    <input id="container_PID_rbtnPaymentOptions" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "6");" name="container$PID$AutoManualPid" type="radio" value="rbtnPaymentOptions" /><label class="wfxRadioLabel" for="container_PID_rbtnPaymentOptions">Don’t use a product identification number (charges may apply)</label>

     

    does not recognize it as a valid number in either option.

    This is what I need cleared up.

     https://support.microsoft.com/oas/default.aspx?&gprid=14501&&st=1&wfxredirect=1&sd=gn for refrence.


     
    This type of issue is often due to over-zealous security software or settings -  check them first.
    I suggest that you then repost in the Windows 7 Answers forums describing the actual problem that you want support for, and your problem with achieving online support, and see if they can help
    may be a good place to start.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 1:15 AM
    Monday, December 27, 2010 12:03 AM
    Moderator
  • Because:

    Enter your product ID
    To determine if no-charge support is available, provide the product identification number.
    <input id="container_PID_rbtnAutoPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "1");" checked="checked" name="container$PID$AutoManualPid" type="radio" value="rbtnAutoPid" /><label class="wfxRadioLabel" for="container_PID_rbtnAutoPid">Let Microsoft locate the product identification number
    If the issue is occurring on this computer, save time by having Microsoft locate the product identification number and collect technical information.
    </label>
    <input id="container_PID_rbtnManualPid" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "2");" name="container$PID$AutoManualPid" type="radio" value="rbtnManualPid" /><label class="wfxRadioLabel" for="container_PID_rbtnManualPid">Type the product identification number</label>
    <input id="container_PID_txtAutoPid" class="wfxTextBox" name="container$PID$txtAutoPid" size="25" type="text" />
    Example: 12345-xxx-7654321-98765
    <input id="container_PID_rbtnPaymentOptions" class="wfxRadioButton" onclick="SetOptionCollectionIdInHash("AutoManualPid", "6");" name="container$PID$AutoManualPid" type="radio" value="rbtnPaymentOptions" /><label class="wfxRadioLabel" for="container_PID_rbtnPaymentOptions">Don�??t use a product identification number (charges may apply)</label>

     

    does not recognize it as a valid number in either option.

    This is what I need cleared up.

     https://support.microso ft.com/oas/default.aspx?&gprid=14501&&st=1&wfxredirec t=1&sd=gn for refrence.


    You are using the product ID correct.  That is a 20 character sequence not the 25 character product key.  In your case 00371-177-0571404-85389 (from your report.)
    Monday, December 27, 2010 8:35 PM