Someone else's email address is on my transcript RRS feed

  • Question

  • Hi There, 

    I'm using a different email account than the one which I use in IT for privacy reasons.

    My account has been around  for a while and I have passed many exams.

    There are a number of issues.

    1) There is a ten year old address and the system will not allow me to update it.

    2) Someone else's email address is at the top of my transcript as of the last time I checked.

    3) I've changed my email address for IT only and want to update that.  The existing email address I still have access to, but prefer not to use it on an online forum.  

    Would you please send me an email to this account and I will provide my active email account for the transcripts and other information privately? 

    I would really prefer a private method rather than a forum for these types of corrections.

    Thank you.  

    Monday, May 4, 2020 8:57 PM


All replies

  • Hi,

    Contact your regional Microsoft Education support center, this forum is not monitored by Microsoft Staff so we cannot fix this for you.


    Monday, May 11, 2020 8:39 AM
  • I'm so happy that you answered. 

    Not sure what a regional Microsoft Education Support Center is.

    Would you point out further what it is.

    I tried finding a physical address near San Francisco, CA, USA:


    I tried to find one in Google Maps.

    Are you referring to a specific forum or a site with a physical address?

    • Edited by ForumCertQs Wednesday, May 13, 2020 8:25 PM
    Tuesday, May 12, 2020 10:32 PM