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VLK? RRS feed

  • Question

  • I recieve this info about the WIN XP Pro OS I purchased a litlle more than 6 months ago, because of issues that I was having with the preinstalled OS on my computer. (11/22/07). I registered the product after having purchased and installed on my computer. When I purchased the Win XP Pro Disk from an online retailer, it was sold to me as a one time license. Apparently, it has a VLK license that has been globaly blocked! Ugh.....all is authentic, was registered and validated sometime ago (aproximately 6 months or more) and at that time, there were no issues as to the authenticity of the product.

     

    Apparently, Microsoft must have some knowledge of the distributor, or the CD's sold (via the registration number or the product hash number) or I wouldn't be receving the block.....Or, possibly there is a mistake somewhere, with respect to my computer having an additional ID, the OS that the computer came with, which was corrupted, and maybe the two product keys are in conflict.....probably not. (Just a little over analizing)

     

    My question is this; How is it my responsibility, after having researched the retailer, validated the product with no indication of the product being anything other than authentic 6 months ago, to have to pay $149.00 for the fix now?

     

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23025
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F139F57E-952C-4CAC-BD62-0DA41A59CFA6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F139F57E-952C-4CAC-BD62-0DA41A59CFA6}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23025</PID><PIDType>1</PIDType><SID>S-1-5-21-1801674531-1482476501-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KM400-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20060310000000.000000+000</Date></BIOS><HWID>7617376F0184207F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6101F9CEFFF8062</Val><Hash>qm8BgpALgFUTquy/Cb1Ax5Iyjd4=</Hash><Pid>70141-049-4431504-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, November 22, 2007 7:27 PM

Answers

  • Hello Pubmaster,

     

            Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

               

            There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, November 27, 2007 1:00 AM
  • Pubmaster,

     

    Please provide me with the company and/or website where you purchased your software from originally. Also I highly recommend for you to submit a piracy report.  We are happy to help and I would like to provide more information.  As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive.  Please understand that in most cases, customers have no idea their copies of Windows and/or MS Office Suites were not legitimately provided.  This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite. Your statement, "Apparently, Microsoft must have some knowledge of the distributor, or the CD's sold Apparently". Unfortunately there are dishonest companies who seel non-genuine products. This may not have happened in your case, but it does happen. This is why Microsoft has developed the Windows Genuine Advantage (WGA) program to protect our valued customers.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time – people often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying keys that are being used improperly.  It is possible for a key to be used over a course of time, as in your case, but is then found to be a source of counterfeit, and therefore blocked from validating.

     

     

     

    May I suggest a couple of links to follow this up? There is a wealth of information available which can explain various situations. Also there are actual accounts or Genuine Accounts, Genuine Stories about others in similiar situations as you.  Please read the inforamtion under the Additional links on the link contained in number two below.  

     

    1.      To further diagnose your system and look for a fix, please visit this site:  http://www.microsoft.com/genuine/selfhelp/support.aspx

    2.      To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site:  http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    3.  How To Tell:  http://www.microsoft.com/resources/howtotell/ 

     

    I hope this will prove helpful.  Please let me know if this has answered some of your question and pointed you in the right direction for solving your problem. Thank you.

     

     

    Stephen Holm, MS

    Tuesday, November 27, 2007 1:14 AM

All replies

  • A quick Google search of a partial of your Windows XP product key:

    2487J-KWKMF-RPWBY

     

    http://www.google.com/search?q=2487J-KWKMF-RPWBY&hl=en&rlz=1T4ADBF_enUS242US242&lr=lang_en&sa=X&oi=lrtip&ct=restrict&cad=9

     

    reveals the product key is fraudulent and illegally posted on various internet web sites.  Contact the retailer and demand a "genuine" Windows XP CD and product key.

    Friday, November 23, 2007 4:48 AM
    Moderator
  •  

    OK, that answer opens another question; The product key for this disk is: *****-*****-TH3QF-QCHFG-88F6Y, why would it show differently on the report above?

     

    Friday, November 23, 2007 6:21 PM
  • Assuming your product key is for Windows XP Professional ( *****-*****-TH3QF-QCHFG-88F6Y), use the Windows Product Key Update Tool to change it: http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

    Friday, November 23, 2007 9:09 PM
    Moderator
  • Thanks, I think that I will try that....will let you know when I get home...

    Friday, November 23, 2007 9:17 PM
  • OK, thanks for the recommendation, I did it and the Product key would not go in, was not recognized for this computer....ugh....the plot thickens. So, as I do when I do not understand thigs, I updated the OS using the the disk, thinking that this would allow me to put the product key that came with the disk in, the results of the second scan show the key I have, but now, well you can see......

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TH3QF-QCHFG-88F6Y
    Windows Product Key Hash: fj9yzNiOrtLYmWA0kjkhhg8PjoQ=
    Windows Product ID: 55274-640-8781684-23676
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F139F57E-952C-4CAC-BD62-0DA41A59CFA6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F139F57E-952C-4CAC-BD62-0DA41A59CFA6}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-88F6Y</PKey><PID>55274-640-8781684-23676</PID><PIDType>1</PIDType><SID>S-1-5-21-1801674531-1482476501-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KM400-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20060310000000.000000+000</Date></BIOS><HWID>7617376F0184207F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6101F9CEFFF8062</Val><Hash>qm8BgpALgFUTquy/Cb1Ax5Iyjd4=</Hash><Pid>70141-049-4431504-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    I am still baffled by the difference in the 2 product keys.....any Ideas?
    Sunday, November 25, 2007 5:00 PM
  • Hello Pubmaster,

     

            Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

               

            There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, November 27, 2007 1:00 AM
  • Pubmaster,

     

    Please provide me with the company and/or website where you purchased your software from originally. Also I highly recommend for you to submit a piracy report.  We are happy to help and I would like to provide more information.  As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive.  Please understand that in most cases, customers have no idea their copies of Windows and/or MS Office Suites were not legitimately provided.  This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite. Your statement, "Apparently, Microsoft must have some knowledge of the distributor, or the CD's sold Apparently". Unfortunately there are dishonest companies who seel non-genuine products. This may not have happened in your case, but it does happen. This is why Microsoft has developed the Windows Genuine Advantage (WGA) program to protect our valued customers.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time – people often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying keys that are being used improperly.  It is possible for a key to be used over a course of time, as in your case, but is then found to be a source of counterfeit, and therefore blocked from validating.

     

     

     

    May I suggest a couple of links to follow this up? There is a wealth of information available which can explain various situations. Also there are actual accounts or Genuine Accounts, Genuine Stories about others in similiar situations as you.  Please read the inforamtion under the Additional links on the link contained in number two below.  

     

    1.      To further diagnose your system and look for a fix, please visit this site:  http://www.microsoft.com/genuine/selfhelp/support.aspx

    2.      To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site:  http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    3.  How To Tell:  http://www.microsoft.com/resources/howtotell/ 

     

    I hope this will prove helpful.  Please let me know if this has answered some of your question and pointed you in the right direction for solving your problem. Thank you.

     

     

    Stephen Holm, MS

    Tuesday, November 27, 2007 1:14 AM
  • Hello!

     

    I bought this Windows XP Pro from an online storefront at PriceGrabber.com in June 2007, it installed/activated perfectly all this time. Today when I wanted to download Defender (anti-spyware) utility the Microsoft website performed its usual Validation check which I gladly said "OK" to because it passed before and I had no doubts about doing it again... and all of sudden I got this message that the Windows XP Pro I have is not genuine. The CD has Microsoft holographic sticker on it.

     

    I am trying to get to the seller to get an authentic XP Pro, but its a weekend so they will probably get back to me on Monday or Tuesday.

     

    Questions I have are:

     

    1. What happens to the current Windows XP Pro installation if I don't get a "geniune" Windows XP Pro in next 30-60 days?

     

    2. My PC originally had a Windows Vista from Hewlett-Packard, so I have one GENIUNE license for a Microsoft OS. I heard from a friend that if I have Vista then Microsoft allows me to use one OS backward for the same license key, is this correct? Vista is not in use currently (not installed on any machine).

     

    Your help will be greatly appreciated, thanks!

    Sunday, December 2, 2007 3:11 AM
  • You can only "downgrade" from Windows Vista Ultimate or Business edition to Windows XP.  However, you would need a "genuine" Windows XP CD to do so. 

    http://download.microsoft.com/download/d/2/3/d23b9533-169d-4996-b198-7b9d3fe15611/downgrade_chart.doc

     

    Windows Genuine Advantage (WGA) program - FAQ: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en

    Sunday, December 2, 2007 9:36 PM
    Moderator
  • Hello Tariq,

     

    Sounds like you may have a non-genuine copy of Windows. Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 12:16 AM