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cannot activate windows, have made several attempts to contact RRS feed

  • Question

  • I called several times in regard to activating my Windows XP Home Ed and was actually hung on four times by reps before speaking to a supervisor before I was informed that there had been too many attempts at activating my Windows.  I was then told to email v013ljos@mssupport.microsoft.com and I have emailed this email three times now with no response!  My Windows only has 8 more days until it will shut off and my computer will become useless.  Someone please help@!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PPY68-CGQBH-RYB66 (which for some reason does not match my COA)
    Windows Product Key Hash: 1NwY5pIV2c/JfhS+q7NM7MWEAW8=
    Windows Product ID: 76477-OEM-2164053-02010
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {5AE5C0F3-5B0E-42B8-A385-8ED77107F097}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5AE5C0F3-5B0E-42B8-A385-8ED77107F097}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RYB66</PKey><PID>76477-OEM-2164053-02010</PID><PIDType>3</PIDType><SID>S-1-5-21-1957994488-1844823847-1801674531</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>PP150AA-ABA SR1303WM NA510</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>0E123BC70184204F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1085F:Compaq Computer Corporation|106DD:Compaq Computer Corporation|106DD:Compaq Computer Corporation|106DD:Hewlett-Packard Company|1DC30:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP, Editor Saturday, October 16, 2010 2:17 AM Moved to appropriate forum category (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Saturday, October 16, 2010 12:41 AM

Answers

  • Hello kanayla,

    Try changing the product key from the one installed to the one on the Certificate of Authenticity (CoA), then try a Telephonic Activation.  Here is the PK Updater Utility:  http://go.microsoft.com/fwlink/?linkid=45668

    Let us know how it goes :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, October 17, 2010 1:39 AM