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Unable to activate Vista Ultimate (0XC004E003)

    Question

  • I have had to reinstall Vista Ultimate on a laptop for someone after it was having multiple problems. Unfortunately the owner was unable to provide the original disc so I have had to use one of my own. I had managed to get the product key off the laptop before it finally refused to load Windows.

    I changed the product key but receive the above error code when trying to activate it. It doesn't give me the option to activate using the automated service.

    I have run the MGADiag application on the laptop and the results are at the bottom.

    Is there a way I can get it activated before I give the laptop back to its owner?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {0125EDD1-D7DB-4405-9467-DA5E9DB0EDC2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0125EDD1-D7DB-4405-9467-DA5E9DB0EDC2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1159809553-1140384316-2056407320</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>ESPRIMO Mobile V5505           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R01-A0X   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071026000000.000000+000</Date></BIOS><HWID>8B303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-2057-6000.0000-2572011
    Installation ID: 020945369842469256394223605212309166520013095991095542
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 24W6P
    License Status: Initial grace period
    Time remaining: 43132 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJTeILqBkD2kV0aDBgwskPae3Fby9HDra820F9R3rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   FSC     PC     
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

     

    Wednesday, September 14, 2011 6:09 PM

Answers

  • Thanks Noel but the laptop owner didn't really want to go down that route.

    Anyway, I've managed to get Vista on it by nuking the hard drive again and reinstalling and it's now activated.

    Thanks to all for the suggestions.

    • Marked as answer by Nettyinger Thursday, September 15, 2011 6:24 PM
    Thursday, September 15, 2011 6:24 PM

All replies

  • Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (this is likely the key you got from Windows before you reinstalled)

     

    B)    COA SLP: This is the Product key that you see on the Certificate of Authenticity (CoA) sticker on the side, bottom or (for some laptops) in the battery compartment of the computer. It is different from the OEM SLP key and is unique to that PC. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ button  (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, September 14, 2011 8:06 PM
    • Unproposed as answer by Nettyinger Wednesday, September 14, 2011 10:08 PM
    Wednesday, September 14, 2011 8:06 PM
  • Thanks for that Darin. Unfortunately it won't work. The person who owns the laptop had bought it from someone else who ran Vista Business on it and that is what the COA SLP key underneath the laptop is for. When my friend got the laptop, she'd got someone else to install her Vista Ultimate disc on it for her instead. Unfortunately her disc has been mislaid.

    I'm sure it wasn't an OEM SLP key that I took off the laptop before I nuked it. It didn't have 'OEM' in the 25 character key as they usually do.

    I've just tried to change the key again but it's still not wanting to play ball :-(

    Wednesday, September 14, 2011 10:06 PM
  • You need to order a set of Recovery disks from teh manufacturer, and reformat/reinstall using that – this will delete all installed programs and data, so back up to external media first.
     
    "Nettyinger" wrote in message news:a626bb48-f185-4058-af03-ea38317bc376...

    Thanks for that Darin. Unfortunately it won't work. The person who owns the laptop had bought it from someone else who ran Vista Business on it and that is what the COA SLP key underneath the laptop is for. When my friend got the laptop, she'd got someone else to install her Vista Ultimate disc on it for her instead. Unfortunately her disc has been mislaid.

    I'm sure it wasn't an OEM SLP key that I took off the laptop before I nuked it. It didn't have 'OEM' in the 25 character key as they usually do.

    I've just tried to change the key again but it's still not wanting to play ball :-(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 15, 2011 4:15 PM
    Moderator
  • Thanks Noel but the laptop owner didn't really want to go down that route.

    Anyway, I've managed to get Vista on it by nuking the hard drive again and reinstalling and it's now activated.

    Thanks to all for the suggestions.

    • Marked as answer by Nettyinger Thursday, September 15, 2011 6:24 PM
    Thursday, September 15, 2011 6:24 PM