Office 2007 validates ok but nag screen won't go away

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  Hi warpman,
  
    Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button? The site will confirm your OS is set up to Validate correctly as well as look for common issue. If anything is found it will either give you the option to have the site correct it automatcally or provide you with steps to resolve manually.
  
    Once you pass the Diag, click the Validate Office button.
  
  If Office Validates as Genuine, reboot and open Office and see if it still gives the Non-Genuine notification.
  
  If Office Validates as non-Genuine, rerun the MGA Diagnostic Report and post it (to see if anything has changed)
  
  Thank you,
  Darin MS
  

  • Proposed as answer by Darin Smith MS Tuesday, June 30, 2009 8:23 PM

  Tuesday, June 30, 2009 8:23 PM
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  Hi Darin,
  the Diagnostics shows no errors, validation of Office is ok, after reboot, Non-Genuine notification is still there.
  I reran the MGA Diagnostics, see below:
  
  Diagnostic Report (1.9.0006.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
  Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
  Windows Product ID: 89576-OEM-7332141-00054
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.006
  ID: {B5C8E9DF-2F44-4465-8C61-A6D031D3F4DF}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.090302-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80004005
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 108
  Version: 1.7.105.35
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  OGA Version: Registered, 1.7.111.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{B5C8E9DF-2F44-4465-8C61-A6D031D3F4DF}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3977803900-1294149924-1027942873</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081226000000.000000+000</Date></BIOS><HWID>3A313507018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>AD0946A29D24EBA</Val><Hash>10rKthfQ/i3bXa5R9KBBaQebqZE=</Hash><Pid>81608-861-4729033-65694</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Programlicenstjänstens version: 6.0.6001.18000
  Namn: Windows(TM) Vista, Business edition
  Beskrivning: Windows Operating System - Vista, OEM_SLP channel
  Aktiverings-ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
  Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Utökat produkt-ID: 89576-00146-321-400054-02-1053-6000.0000-0772008
  Installations-ID: 018922854162819786788190489793765281791731728662631630
  URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473
  URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474
  URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476
  URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475
  Ofullständig produktnyckel: WRMG7
  Licenstillstånd: Licensierad
  
  HWID Data-->
  HWID Hash Current: RAAAAAIABgABAAEAAgACAAAABQABAAEA6GF47rbwh9x89BJ56Lhg0QzyRoN8OkScmxLy9C3iylyhi0oM3L+sVoJwRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          M08   
    FACP            DELL          M08   
    HPET            DELL          M08   
    BOOT            DELL          M08   
    MCFG            DELL          M08   
    SLIC            DELL          M08   
    SSDT            PmRef        CpuPm
  
  
  

  Tuesday, June 30, 2009 9:38 PM
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  Hi warpman,
  
    Would you reboot, then navigate to C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\ and delete either the 'data.dat' and/or the 'opa12.dat' files.   (Note: You may need to turn off hidden files. Go to control panel, double-click Folder Options, click the View tab and select "Show hidden files, folders amd drives")
  
    Then reboot again and open an Office program. My hope is that this will reset Notifier and force it to recheck Office's Validation status.
  
    If that does not work, the only other option I can give is to open a free support request at http://go.microsoft.com/fwlink/?linkid=52029.  The best way to explain the issue to the tech is that you uninstalled a non-genuine copy of Office, installed a Genuine copy. Office is validating as Genuine, but Notifier is still reporting the validation status of the old (now uninstalled) non-genuine copy of Office.
  
  
  Hope that helps,
  Darin MS
  
  
  

  • Marked as answer by Darin Smith MS Wednesday, July 1, 2009 4:38 PM

  Wednesday, July 1, 2009 4:38 PM
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  Hi again.
  
  I don't have the folder "C:\Documents and Settings\", is this because I have Vista?
  I did however find a data.dat file in "C:\ProgramData\Office Genuine Advantage\data\" which seems to be the one? If I delete this and reboot and then go through the validation process a new data.dat file is created in this folder. This does not solve the problem unfortunately, the notice is still there.
  I also tried to delete the file "C:\ProgramData\Microsoft\OFFICE\DATA\opa12.dat" and reboot, then I have to go through the activation wizard which goes fine but still the Non genuine notice won't go away.
  I've also tried to reboot, delete both files (data.dat and opa12.dat), reboot again, run Outlook, go throug the activation procedure and then the verification process, everything seem ok, but alas, still that notice...
  

  Thursday, July 2, 2009 9:03 AM