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"Genuine" Fails to Acknowledge Product Validation RRS feed

  • Question

  • I encountered trouble yesterday with Office Genuine Advantage failing to recognize a legitimate Office 2003 installation.  I will outline the problem and be glad to provide any further details of details.
     
    I switched my wife's laptop (ThinkPad with Lenovo OEM XP Pro SP2) off Windows Automatic Update because of continuing problems with wuauclt.exe and related executables pegging the CPU at 100% and finally choking the machine.  (Off-topic, I know, but it leads to the problem in manual updating.)  The subsequent run of manual updating for Windows XP worked fine (three updates, including upgrade to IE7).  The manual run of Office updating, however, did not; to wit:
     
    Office Update told me I needed to install the Genuine Validation checker (ActiveX), which I successfully did.  On running the validity checker I got the error message

            "Microsoft Office XP Professional with FrontPage: Product Not Activated"

    This struck me as odd, because Office is indeed legitimate and activated; more on that later.  Various links suggest activating Office 2003 by opening an application, then clicking Help | Activate Product... and following the instructions.  When I do this, Word displays a dialog box with:

            "This product has already been activated."

    I ran the diagnostics from http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en and all 11 test passed.

    I ran the MGA Diagnostics tool from http://go.microsoft.com/fwlink/?linkid=52012 with the results shown at the bottom of this post.

    The computer has a Microsoft COA for XP Professional and Lenovo Singapore.  The COA includes the 25-character Product Key, but does not mention "OEM Software" or "OEM Product" on it.

    Following up on the "more later" promise, the source for this installation of Office 2003 is my MSDN Universal subscription from 2004.  I have a page from the MSDN Web site that discusses product activation and it includes the statement:

            "Unless otherwise noted below, each product key will activate 10 PCs."

    To date, I have activated Office 2003 on a total of 3 computers using the key provided, the machine in question being the most recent.

    Please let me know how to resolve this problem.  Thanks.

    ============================================================


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8D3A0AF5-24AB-4FCB-9C0D-2ACF23A08A9E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional with FrontPage - 101 Not Activated
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D3A0AF5-24AB-4FCB-9C0D-2ACF23A08A9E}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2732362134-4082562109-812399538</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2613CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETC9WW (2.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20061222000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>68223507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>101</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>6D8841328380F30</Val><Hash>pt4G6bhmpoUG35tiaI7o1e1QSL4=</Hash><Pid>54185-337-3812725-17629</Pid><PidType>8</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B45485053360AA0</Val><Hash>1hQTTRx4wS03ZEDBEjn1cBZq9Ak=</Hash><Pid>73931-336-1696535-57710</Pid><PidType>8</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>63F279FFFA55AA0</Val><Hash>oJDVHMmPMnzZjUHHmqr/DAUatiY=</Hash><Pid>72085-336-7548821-55235</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="17" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     
    Thursday, September 25, 2008 12:48 AM

Answers

  • Chuckj1066,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

    This is why you may be seeing the Software Counterfeiting messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details. The link below provide all of the possible steps which you can take.

    http://www.microsoft.com/genuine

    Please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link.

    http://www.microsoft.com/piracy/default.mspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visiting the OGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 25, 2008 7:09 PM
    Thursday, September 25, 2008 7:08 PM
  • ChuckJ1066,

    In either case, you still are going to need a new OS.  That process will fix any Office issues you are experiencing, considering that you have your Retail Office Media you have purchased and the Product Keys handy.

    In otherwords, your Operating System has you at an impasse.

    Rick, MS
    • Marked as answer by RickImAPC Thursday, September 25, 2008 9:09 PM
    Thursday, September 25, 2008 9:09 PM
  • Chuckj1066,

    My partner Stephen and I have re-reviewed yor issue. We hope this information assists you towards a resolution. We suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Office. 

    To contact a Microsoft customer service representative to activate Office by phone, follow these steps:

    1.       Start any Office program.

    2.       In the “Office Activation Wizard”, click Activate by using the Telephone, then click Next

    3.       Read the “Microsoft Office Privacy Policy” page, and then click Next

    4.       In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5.       Click Next

    6.       On the “Activation Complete” page, click Finish

    For more information on how to activate Office, see the following links:

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Please locate the “Validate Office” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

     
    Rick & Stephen, MS

    • Marked as answer by RickImAPC Friday, September 26, 2008 8:20 PM
    • Edited by RickImAPC Friday, September 26, 2008 9:36 PM UPDT
    Friday, September 26, 2008 8:20 PM

All replies

  • Chuckj1066,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

    This is why you may be seeing the Software Counterfeiting messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details. The link below provide all of the possible steps which you can take.

    http://www.microsoft.com/genuine

    Please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link.

    http://www.microsoft.com/piracy/default.mspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visiting the OGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 25, 2008 7:09 PM
    Thursday, September 25, 2008 7:08 PM
  • Rick:

    In the rereading the diagnostic report, I just noticed the following entries in the "OGA Data-->" section:
    Office Status: 101 Not Activated
    Microsoft Office XP Professional with FrontPage - 101 Not Activated
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Am I to interpret this as meaning Office Pro 2003 and Vizio 2003 are legitimate ("Genuine") and Office XP Pro is not?

    I do not recall ever installing "Microsoft Office XP Professional with FrontPage" or any subsets thereof.  Is this the specific component that is blocking the Office Update process?  If so, how can I identify the culprit and consider uninstalling it?  If I uninstall the Office XP Pro component, would Office Genuine Advantage consider the entire Office installation legitimate?

    I have other questions on your reply,  but will only post them if this does not explain my problem.  Thanks.

    Chuck

    Thursday, September 25, 2008 8:02 PM
  • ChuckJ1066,

    In either case, you still are going to need a new OS.  That process will fix any Office issues you are experiencing, considering that you have your Retail Office Media you have purchased and the Product Keys handy.

    In otherwords, your Operating System has you at an impasse.

    Rick, MS
    • Marked as answer by RickImAPC Thursday, September 25, 2008 9:09 PM
    Thursday, September 25, 2008 9:09 PM
  • Wait, I don't understand.

    I have a legitimately purchased and licensed copy of MICROSOFT Windows XP and a legitimately purchased and licensed copy of MICROSOFT Office 2003.  How can I be at an impasse?

    Thursday, September 25, 2008 9:27 PM
  • ChuckJ1066,

    As written above, in regards to your Operating System's Diagnostic Report and Product Key Generator Generated response, I can only highlight this portion:

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the Product Key Generator generated status. Request they immediately reimburse you and/or provide a Genuine Copy.

    The online support of your situation is limited to the responses above. You can call Microsoft for continued pay as you go support as a next possible step. The phone number can be found through Microsoft's website or on the box your product was received in. You could also contact your OEM for continued pay as you go support as well.

    Rick, MS

    • Edited by RickImAPC Friday, September 26, 2008 8:14 PM FMT TXT
    Friday, September 26, 2008 2:33 AM
  • Now I know why Microsoft is losing so much market share to Apple and Linux.
    Friday, September 26, 2008 6:09 PM
  • Chuckj1066,

    My partner Stephen and I have re-reviewed yor issue. We hope this information assists you towards a resolution. We suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Office. 

    To contact a Microsoft customer service representative to activate Office by phone, follow these steps:

    1.       Start any Office program.

    2.       In the “Office Activation Wizard”, click Activate by using the Telephone, then click Next

    3.       Read the “Microsoft Office Privacy Policy” page, and then click Next

    4.       In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5.       Click Next

    6.       On the “Activation Complete” page, click Finish

    For more information on how to activate Office, see the following links:

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Please locate the “Validate Office” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

     
    Rick & Stephen, MS

    • Marked as answer by RickImAPC Friday, September 26, 2008 8:20 PM
    • Edited by RickImAPC Friday, September 26, 2008 9:36 PM UPDT
    Friday, September 26, 2008 8:20 PM