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This Copy of Office is Not Genuine RRS feed

  • Question

  • Don't you love to hate Microsoft?, six months after buying a new laptop with the wonderfully retro (like it does nothing new and less than it's predecessor XP) vista OS, I suddnely start to get an error popup saying my version of Office 2003, which I have loaded on to a series of laptops, each of which has died a natural death, is not genuine. Believe me the money I paid for the spoftware was genuine, and it has behaved genuinely for many years.

    This message is like the hardawre stor contacting you five years after you buy a hammer saying that the hammer is not genuine, it is no longer a tool.

    Almost enough to drive me to Apple of open source, especially with the very silly prices of MS products.

    Question, WTF???
    Thursday, October 15, 2009 8:05 AM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    Unfortunately, your installed copy of Microsoft Office Enterprise 2007 is non-genuine.  It is a Volume License version installed with a product key that has been reported lost, stolen or misued by the original owner to Microsoft.  The Microsoft Office 2007 Enterprise Edition is not available for consumer level retail sales. It is only available with a volume licensing agreement, sold through Volume License Resellers and should not even be considered when deciding to make a purchase of less than 25 licenses that will be used in a corporate network/domain deployment.


    You can review your options by visiting
    Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

     Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:51 PM
    Sunday, October 18, 2009 10:47 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Thursday, October 15, 2009 1:32 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {D18837AF-FDA6-4081-A758-DCA9F02F907A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D18837AF-FDA6-4081-A758-DCA9F02F907A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3761877899-1680363304-1422796277</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SR36GN_B</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R2070Y1</Version><SMBIOSVersion major="2" minor="4"/><Date>20081113000000.000000+000</Date></BIOS><HWID>E5313507018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65234</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>BCD72299F752D86</Val><Hash>068lO0ay6rs9LAvgHDhjVT63wL4=</Hash><Pid>89405-707-6552566-63269</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400148-02-1033-6001.0000-0712009
    Installation ID: 003153814146025954534621582692129161415810695034446030
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XFJ4B
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqhcCW7sYlTyHc4LfrjWJvL0jNMabFUSxOC4daxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      TCPA   Sony  VAIO

     

    Sunday, October 18, 2009 8:50 PM
  • From your MGA report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    Unfortunately, your installed copy of Microsoft Office Enterprise 2007 is non-genuine.  It is a Volume License version installed with a product key that has been reported lost, stolen or misued by the original owner to Microsoft.  The Microsoft Office 2007 Enterprise Edition is not available for consumer level retail sales. It is only available with a volume licensing agreement, sold through Volume License Resellers and should not even be considered when deciding to make a purchase of less than 25 licenses that will be used in a corporate network/domain deployment.


    You can review your options by visiting
    Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

     Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:51 PM
    Sunday, October 18, 2009 10:47 PM