locked
Question about failure to get with new PC and Business upgrade RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-4C986-9TBQJ-CK8JP
    Windows Product Key Hash: TP49RaKkiG0A+a1mZlDDVMZBAIE=
    Windows Product ID: 89576-021-1525537-71511
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: 325a0a4c-b37b-4679-8cd5-de0250f2e707
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>325a0a4c-b37b-4679-8cd5-de0250f2e707</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-CK8JP</PKey><PID>89576-021-1525537-71511</PID><PIDType>5</PIDType><SID>S-1-5-21-1202808788-1067212279-2467252258</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>A6J                 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A6JAS.218   </Version><SMBIOSVersion major="2" minor="3"/><Date>20061003000000.000000+000</Date></BIOS><HWID>51313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A5B3E7FCD80EAC</Val><Hash>hzYPk6XmgqiLu5bhP8819tI5G7s=</Hash><Pid>89388-854-6184002-65953</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, April 4, 2007 1:01 AM

Answers

  • Hi anonymous,

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible because you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, April 4, 2007 10:52 PM
  • Hi Garth,

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible because you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, April 4, 2007 10:52 PM

All replies

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-RH892-PGXKC-DPTVV
    Windows Product Key Hash: qcY6TR/KkWwU26brKERnFHoicYc=
    Windows Product ID: 89576-009-7949042-71281
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: 35cc3b93-62bf-4101-a10f-a66b71fdb32e
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>35cc3b93-62bf-4101-a10f-a66b71fdb32e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-DPTVV</PKey><PID>89576-009-7949042-71281</PID><PIDType>5</PIDType><SID>S-1-5-21-250127423-1548410497-3523995620</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051229000000.000000+000</Date></BIOS><HWID>9D313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, April 4, 2007 6:22 AM
  • Hi anonymous,

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible because you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, April 4, 2007 10:52 PM
  • Hi Garth,

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible because you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, April 4, 2007 10:52 PM