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Microsoft Office Home and Student not validating RRS feed

  • Question

  • I'm running Windows Vista Ultimate and have been using my genuine Microsoft Office and Student for a few months with no problems. But I've been trying to download
    some templates, mostly resumes, but I keep getting the message my office isn't genuine. I go to the validate page and it runs the tests and it tells me it is valid, but when I go
    back to office and try to download a template I get the same message and it sends me through the same process! I've been trying to get it to work for a few days, its driving me crazy! I've tried everything these help pages say to do but nothing is working. Here is the diagnostics results:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
    Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
    Windows Product ID: 89580-OEM-7332132-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {39E645D4-E67A-4ABF-B00D-E4682387E396}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39E645D4-E67A-4ABF-B00D-E4682387E396}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89580-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-909692572-3864515956-734494262</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GX727AA-ABG m9180a</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.17   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080117000000.000000+000</Date></BIOS><HWID>32313507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A1A5AAA3325271A</Val><Hash>517vZG8tLKCEcD3fxT6xvAASHUQ=</Hash><Pid>81602-909-7484401-68969</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300015-02-3081-6000.0000-1142008
    Installation ID: 015102320226384206102725974422646951137263371912234790
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: R933G
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAIAAAABAAEAAgABAAAABAABAAEAeqhGJoAA5HMCo9qt4mzy9AjKvpG6i6xWn5dGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC



    Monday, November 3, 2008 5:11 AM

Answers

  •  Hello Rhii,

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.

    What is the URL link to the templates?

    Also on the template’s download page, do you see a ActiveX Control Banner?

    On the Tools menu, click Internet Options.
    • Select the Security tab
    • Make sure that the Internet content zone is selected and click Custom Level.
    • Set Run ActiveX controls and plug-ins to Enable.
    • Set Script ActiveX controls marked safe for scripting to Enable.
    • Click OK.
    • Close all the instence of Internet Explorer and re-open it.


    Please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new singal post.  The Data was Incomplete or invalid


    This will try and identify the individual issue you may be experiencing

    Antron-

    • Marked as answer by Antron Monday, November 10, 2008 10:19 PM
    Wednesday, November 5, 2008 9:31 PM