e-learning page won't load properly using firefox RRS feed

  • Question

  • I can get to the page with the prompt "To begin the tutorial, please click here ."  But the next page - the actual course content page - will not load properly.  The navigation buttons do not display the correct icons, nor do they function.  There is an error message in the left-hand side of the page, where the outline usually appears, saying "Error loading styles . . . " the message is cut off and I can't see the rest as it is obscured by the right-hand pane.

    Shockwave Flash is loaded as a plugin.  "Flash and Video Download" extension is enabled.

    Tuesday, September 28, 2010 6:42 PM

All replies

  • Hi

    Please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    Go to the following site: 
    Sign-in to Windows Live.
    Click on Account Summary (in the left nav)
    Click on Registered Information (Above Password Reset Information)
    This will open up to your profile data. 
    Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digits HexPUID]
    Copy that 16 digit number paste it into this email.

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.



    Brian D’Silva

    Microsoft Learning Support Team.

    Tuesday, September 28, 2010 9:17 PM
  • Hi,

    Could I suggest you to use Internet Explorer 7 or 8 instead?

    I believe that this a not Firefox compatible app. I tried to load an e-learning course by myself, using Firefox 3.6.10 on a Windows 7 machine and it didn't work. It stopped loading a Popup windows that went blank. When I repeated the sequence on IE8 it worked perfectly. Maybe an issue with Activex usage by Firefox.

    Alfredo Arizaleta

    Disclaimer: This posting is provided "AS IS" with no express or implied warranties or rights.
    Tuesday, September 28, 2010 11:37 PM