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I purchased XP already installed what do I do RRS feed

  • Question

  • Hi

    I purchased my laptop with XP installed on it already and have a product key label on the bottom of my laptop.  What do I need to do as its an offical sticker, if I can't even trust a retailer to have official software installed upon equipment they are selling really I think retailers should reduce there prices and allow individuals to purchase there own software.  I don't seem to be able to locate the operating system disk now for the laptop, is there another way round this without haveing to purchase windows xp pro again.

    Saturday, July 29, 2006 1:51 PM

Answers

  • Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Saturday, July 29, 2006 1:55 PM
    Moderator

All replies

  • Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Saturday, July 29, 2006 1:55 PM
    Moderator
  • Thanks for your help.
    Saturday, July 29, 2006 2:02 PM