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Problems downloading from Disk

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I bought your product on line to get rid of spyware...It did not work,,,,I just returned from Wall Mart with Windows Live OneCare and it also will not download,,,,the error Id 0020-80070649 appears on the screen
What do I do?

Monday, October 20, 2008 3:02 AM

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The 0020 error indicates a damaged Windows Defender installation. See this Microsoft Knowledge Base article to resolve the issue - http://support.microsoft.com/kb/930162 If your computer is infected with spyware I suggest using the online Safety Scanner - http://onecare.live.com/site/en-us/default.htm prior to installing One Care

If the installation issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Monday, October 20, 2008 3:20 AM

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