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CRM 2015 - Possible to change "Topic" in several areas from free-form to a "drop-down"? RRS feed

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    In CRM 2015 - is it possible to change (via a solution, etc.) the required field "Topic" from a free-form text field, into a drop-down of text selections?
    Tuesday, March 31, 2015 3:57 PM

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    Hi tundrwd,

    You can't directly change the type of the field. You could potentially set it to optional, hide, then create a custom field with your values and work from there.

    Tuesday, March 31, 2015 4:20 PM
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    Hi Tun,

    No, you cannot change this.

    You need to create a new field for this.

    Thanks.

    Thursday, April 2, 2015 5:34 PM
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    Hi tundrwd,

    It won't be possible.

    - Create new attribute of type Picklist with all possible options.

    - For existing records in system you can run one time utility that will map existing topics to new picklist.

    This way you will not lose existing data.

    Hope this helps!

    Thanks!

    kalim Khan

    • Proposed as answer by Kalim Khan Tuesday, April 7, 2015 6:50 AM
    Friday, April 3, 2015 10:26 AM