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Fix It Troubleshooter refuses to run

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I get the following message: "Fix it troubleshooting cannot continue because an error occurred. This troubleshooter does not apply to this computer."

The troubleshooter in question was http://download.microsoft.com/download/5/2/3/52323091-3F94-4076-B544-F76B9B1247BD/Mats_Run.WindowsUpdate.exe.

The reason behind using the troubleshooter was a repeated failure to install windows update KB976902. This update fails with code 80070026. Clicking on the failed update entry in Windows Update produces a window with the error code and a link to the troubleshooter -- the one that fails.

I'm running Windows 7 Ultimate 64 bits (Version 6.1.7600 Build 7600) on a DELL laptop (Processor Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)) BIOS Version/Date: Dell Inc. A06, 11/20/2010. 8GB RAM, 280GB system partition (52GB free).

Any help would be appreciated.

Best,

Chris

Thursday, February 10, 2011 6:11 PM

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I can't get the "Fix It" to install. It keeps telling me that the connection to server was reset. I was hoping to use the program because I can't re-install Microsoft Security Essentials after a system restore. Microsoft tried helping me through remote assistance and was unable. I don't want to re-install the OS because I have some nice programs on the machine. This is not an isolated problem, it happens a lot on XP when you do a system restore. Anyone who might know why this is happening or how to "fix it" I'd really appreciate your input.

Thanks, PlanB

Friday, February 11, 2011 4:52 AM
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Dear Chris,

Thanks for your interesting in Microsoft Fix it Center(Beta).

I did a test and found that the troubleshooter you provided can be run on my Win7 64 bit machine, so could you please provide the error code to me. You can get the error code by the following steps.

1. Click Menu->Run, input "eventvwr" in the Open textbox, click Ok.

2. In the left panel of Event Viewer, expand Windows Logs, select Application, then find the error event log and copy the error code to me.

Sam

Monday, February 14, 2011 7:25 AM
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Thank you for the reply Sam.

The failed install triggers 6 informational messages, all from WER, event ID=1001. Here goes.

Thanks again.

#1 - General:

Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_2ed25a41

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 4

#1 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:20
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_2ed25a41

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:20.000000000Z" />
    <EventRecordID>58344</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>CbsPackageServicingFailure2</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6.1.7601.17105</Data>
    <Data>Package_for_KB976902</Data>
    <Data>6.1.1.17514</Data>
    <Data>amd64</Data>
    <Data>unknown</Data>
    <Data>80070026</Data>
    <Data>CBS Other</Data>
    <Data>Absent</Data>
    <Data>Staged</Data>
    <Data>WindowsUpdateAgent</Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_2ed25a41</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>4</Data>
</EventData>
</Event>

#2 - General

Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CbsPersist_20101014200043.cab
C:\Windows\Logs\CBS\CbsPersist_20101218003046.cab
C:\Windows\Logs\CBS\CbsPersist_20110112171141.cab
C:\Windows\Logs\CBS\CbsPersist_20110207210510.cab
C:\Windows\Logs\CBS\CbsPersist_20110211170320.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\inf\setupapi.dev.log

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0

#2 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:20
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CbsPersist_20101014200043.cab
C:\Windows\Logs\CBS\CbsPersist_20101218003046.cab
C:\Windows\Logs\CBS\CbsPersist_20110112171141.cab
C:\Windows\Logs\CBS\CbsPersist_20110207210510.cab
C:\Windows\Logs\CBS\CbsPersist_20110211170320.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\inf\setupapi.dev.log

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:20.000000000Z" />
    <EventRecordID>58345</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>CbsPackageServicingFailure2</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6.1.7601.17105</Data>
    <Data>Package_for_KB976902</Data>
    <Data>6.1.1.17514</Data>
    <Data>amd64</Data>
    <Data>unknown</Data>
    <Data>80070026</Data>
    <Data>CBS Other</Data>
    <Data>Absent</Data>
    <Data>Staged</Data>
    <Data>WindowsUpdateAgent</Data>
    <Data>
C:\Windows\Logs\CBS\CbsPersist_20101014200043.cab
C:\Windows\Logs\CBS\CbsPersist_20101218003046.cab
C:\Windows\Logs\CBS\CbsPersist_20110112171141.cab
C:\Windows\Logs\CBS\CbsPersist_20110207210510.cab
C:\Windows\Logs\CBS\CbsPersist_20110211170320.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\inf\setupapi.dev.log</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>0</Data>
</EventData>
</Event>

#3 - General

Fault bucket 1635187278, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_149266a0

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0

#3 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:23
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket 1635187278, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17105
P2: Package_for_KB976902
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80070026
P7: CBS Other
P8: Absent
P9: Staged
P10: WindowsUpdateAgent

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_149266a0

Analysis symbol:
Rechecking for solution: 0
Report Id: 0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:23.000000000Z" />
    <EventRecordID>58346</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>1635187278</Data>
    <Data>5</Data>
    <Data>CbsPackageServicingFailure2</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6.1.7601.17105</Data>
    <Data>Package_for_KB976902</Data>
    <Data>6.1.1.17514</Data>
    <Data>amd64</Data>
    <Data>unknown</Data>
    <Data>80070026</Data>
    <Data>CBS Other</Data>
    <Data>Absent</Data>
    <Data>Staged</Data>
    <Data>WindowsUpdateAgent</Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601.17105_7b918ebfcecef6b681a7044bd94d2846bd3559c_149266a0</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>0ec7e2ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>0</Data>
</EventData>
</Event>

#4 - General

Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0

#4 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:25
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:25.000000000Z" />
    <EventRecordID>58347</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>WindowsUpdateFailure</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>7.3.7600.16385</Data>
    <Data>80070026</Data>
    <Data>DAC4710C-C575-4DE2-8F9D-1598EC2A5568</Data>
    <Data>Download</Data>
    <Data>106</Data>
    <Data>Unmanaged</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>119935ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>0</Data>
</EventData>
</Event>

#5 - General

Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2daa6cb8

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 4

#5 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:25
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2daa6cb8

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:25.000000000Z" />
    <EventRecordID>58348</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>WindowsUpdateFailure</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>7.3.7600.16385</Data>
    <Data>80070026</Data>
    <Data>DAC4710C-C575-4DE2-8F9D-1598EC2A5568</Data>
    <Data>Download</Data>
    <Data>106</Data>
    <Data>Unmanaged</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2daa6cb8</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>119935ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>4</Data>
</EventData>
</Event>

#6 - General

Fault bucket 1635187419, type 5
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2ce678e8

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0

#6 - Details

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/14/2011 10:27:28
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      UCLT-Christophe
Description:
Fault bucket 1635187419, type 5
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.3.7600.16385
P2: 80070026
P3: DAC4710C-C575-4DE2-8F9D-1598EC2A5568
P4: Download
P5: 106
P6: Unmanaged
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2ce678e8

Analysis symbol:
Rechecking for solution: 0
Report Id: 119935ab-3868-11e0-a4e2-f07bcba7c2e9
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-14T18:27:28.000000000Z" />
    <EventRecordID>58349</EventRecordID>
    <Channel>Application</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security />
</System>
<EventData>
    <Data>1635187419</Data>
    <Data>5</Data>
    <Data>WindowsUpdateFailure</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>7.3.7600.16385</Data>
    <Data>80070026</Data>
    <Data>DAC4710C-C575-4DE2-8F9D-1598EC2A5568</Data>
    <Data>Download</Data>
    <Data>106</Data>
    <Data>Unmanaged</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.3.7600.16385_6120d94a1e44eb9cafbab9a4236ccdd6ee193d_2ce678e8</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>119935ab-3868-11e0-a4e2-f07bcba7c2e9</Data>
    <Data>0</Data>
</EventData>
</Event>

Chris

Monday, February 14, 2011 6:39 PM
0

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Hi Chris,

Thanks for your feedback, all of your event log are information level, the warning or error level logs will be helpful to find out what heppened to your computer.

Could you run the troubleshooter and then view the events log, if there are warning or error event logs about this troubleshooter, copy these information to me.

Thanks,

Sam

Tuesday, February 15, 2011 5:43 AM
0

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Sam,

Thank you for the swift reply. I found the following error in the event viewer at the following location: Applications and Services Logs/Microsoft/Windows/WindowsUpdateClient/Operational. I hope this helps; happy to do anything else at my end.

Chris

Error starts here

Log Name:      Microsoft-Windows-WindowsUpdateClient/Operational
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          2/15/2011 11:41:59
Event ID:      31
Task Category: Windows Update Agent
Level:         Error
Keywords:      Failure,Download
User:          SYSTEM
Computer:      UCLT-Christophe
Description:
Windows Update failed to download an update.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>31</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>12</Opcode>
    <Keywords>0x4000000000000024</Keywords>
    <TimeCreated SystemTime="2011-02-15T19:41:59.545969000Z" />
    <EventRecordID>37401</EventRecordID>
    <Correlation />
    <Execution ProcessID="1248" ThreadID="4812" />
    <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
    <Computer>UCLT-Christophe</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="errorCode">0x80070026</Data>
    <Data Name="updateGuid">{DAC4710C-C575-4DE2-8F9D-1598EC2A5568}</Data>
    <Data Name="updateRevisionNumber">100</Data>
</EventData>
</Event>
Chris

Tuesday, February 15, 2011 7:49 PM
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Hi Chris,

Thank you for response. Besed on the error code you pasted, Windows can't update due to a failed download. I suggest you run the Windows Update troubleshooter in the Contro Panel according to the below steps:

1. In the Control Panel(view by large icons), select Troubleshooting, click View all on the left panel, and run the Windows Update troubleshooter.

2. Try to Update Windows again.

If this is not helpful, you can refer to the link http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/57a43d64-6006-44c9-a4da-e830beb3bb94.

Please let me know if any question about this issue, thanks.

Sam

Wednesday, February 16, 2011 2:34 AM

Sam,

Thanks again for your swift reply. Windows Update downloads and installs successfully and all kinds of updates; it's just that one KB update that repeatedly fails.

I did run the WU Troubleshooter -- it came back with nothing. Report follows. The only strange thing (perhaps) is the "Architecture: amd64" when I have an Intel i5 processor. Could that be a symptom of the underlying issue?

Meanwhile, I'll try the steps in the link you gave.

Best,

Chris

------------Report starts here----------------------

<form>

Windows Update

Publisher details

Potential issues that were checked
System time is inaccurate System time is inaccurate An incorrect date or time can block updates from being downloaded and installed.	Issue not present
Invalid firewall or proxy settings Invalid firewall or proxy settings Invalid firewall or proxy settings might block your computer from downloading updates.	Issue not present
Temporary network problems are interfering with Windows Update Temporary network problems are interfering with Windows Update Temporary network problems are preventing your computer from scanning the Windows Update server and downloading updates.	Issue not present
Windows Update services are disabled Windows Update services are disabled Windows Update services must be enabled for automatic updates to work correctly.	Issue not present
Windows Update services are stopped Windows Update services are stopped Windows Update services must be running for automatic updates to work correctly.	Issue not present

Potential issues that were checked

Detection details

System time is inaccurate

Issue not present

An incorrect date or time can block updates from being downloaded and installed.

Invalid firewall or proxy settings

Issue not present

Invalid firewall or proxy settings might block your computer from downloading updates.

Temporary network problems are interfering with Windows Update

Issue not present

Temporary network problems are preventing your computer from scanning the Windows Update server and downloading updates.

Windows Update services are disabled

Issue not present

Windows Update services must be enabled for automatic updates to work correctly.

Windows Update services are stopped

Issue not present

Windows Update services must be running for automatic updates to work correctly.

Detection details

Windows Update events File

Attach the Microsoft-Windows-WindowsUpdateClient%4Operational.evtx file

File Name:	Microsoft-Windows-WindowsUpdateClient%4Operational.evtx

Windows Update Log File

Attach the windowsupdate.log file in %windir% folder

File Name:	WindowsUpdate.log

Windows Update Reporting Events Log File

Attach the ReportingEvents.log file in %windir%\SoftwareDistribution folder

File Name:	ReportingEvents.log

Collection information
Computer Name:	UCLT-CHRISTOPHE
Windows Version:	6.1
Architecture:	amd64
Time:	Wednesday, February 16, 2011 9:20:36 AM

Publisher details

Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:	3.0
Publisher:	Microsoft Corporation

</form>

Chris

Wednesday, February 16, 2011 5:49 PM

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Hello Sam,

A message you left after this one seems to have been deleted. It asked me to download and run 3 tools. malwarebyte, SUPERAntiSpyWare, and a scanner on live.com, to be run in safe mode. I did the first 2: no issue; the third one failed because of error code 0x0C600C03. A preliminary search seems to indicate that this scanner is not suited for 64 bit systems.

At any rate, my system seems OK, but WindowsUpdate is still unable to install KB976902, and the WindowsUpdate troubleshooter is still having the same issue.

If someone is interested at MS, I'd be happy to provide a core dump or any other diag data they need. At my end, unless this becomes a burning issue again, I will have to stop spending time on this.

Best,

Chris
Chris

Thursday, February 17, 2011 11:05 PM
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I get the following message: "Fix it troubleshooting cannot continue because an error occurred. This troubleshooter does not apply to this computer."

The troubleshooter in question was http://download.microsoft.com/download/5/2/3/52323091-3F94-4076-B544-F76B9B1247BD/Mats_Run.WindowsUpdate.exe.

The reason behind using the troubleshooter was a repeated failure to install windows update KB976902. This update fails with code 80070026. Clicking on the failed update entry in Windows Update produces a window with the error code and a link to the troubleshooter -- the one that fails.

I'm running Windows 7 Ultimate 64 bits (Version 6.1.7600 Build 7600) on a DELL laptop (Processor Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)) BIOS Version/Date: Dell Inc. A06, 11/20/2010. 8GB RAM, 280GB system partition (52GB free).

Any help would be appreciated.

Best,

Chris

Saturday, December 1, 2012 6:03 AM

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Fix It Troubleshooter refuses to run

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