locked
Suddenly getting activation required but I have a valid copy that has been installed for a couple years RRS feed

  • Question

  • I have a valid version of Windows 7 that I installed and validated a couple years ago. It's been working fine. I don't use this particular computer as frequently anymore. I picked it up this week and noticed that it is now telling me I have a possibly counterfeit copy of Windows and I need to activate. But this was an educational copy that I purchased and downloaded from Microsoft a couple years ago.
    Sunday, September 11, 2011 12:30 AM

Answers

  • Hello snyderro21,

     

      I am sorry no one has continued troubleshooting your issue.

      If you are currently still experiencing the Non-Genuine issue, I encourage you to create a new thread, post the most recent Diagnostic Report and summarize the issue and what has already been tried.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 29, 2011 8:03 PM
    Thursday, September 29, 2011 8:03 PM

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Sunday, September 11, 2011 12:47 AM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HPY8C-6VFP4-VW4YR
    Windows Product Key Hash: nL5LNJklOLjEeAppqmw3qmQPpfI=
    Windows Product ID: 00359-029-5325247-85638
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BFDF6047-5FFA-4B2C-BB40-C1BEC2E20CDA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-320-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFDF6047-5FFA-4B2C-BB40-C1BEC2E20CDA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VW4YR</PKey><PID>00359-029-5325247-85638</PID><PIDType>5</PIDType><SID>S-1-5-21-3010560883-1427876984-3221620824</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOA150</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3309</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS><HWID>F2BA0600010000E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>C276DB760CFBF10</Val><Hash>ugsVGIT3HAKJ4m9AEpViMHUOzv4=</Hash><Pid>81605-904-1215892-65063</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:10:2011 09:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT

     

    Sunday, September 11, 2011 12:28 PM
  • "snyderro21" wrote in message news:bf4afaaa-38de-4c58-b6ae-9af003cec49f...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HPY8C-6VFP4-VW4YR
    Windows Product Key Hash: nL5LNJklOLjEeAppqmw3qmQPpfI=
    Windows Product ID: 00359-029-5325247-85638
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

     

    That’s a response I don’t ever recall seeing before.
    It’s possible that this is the result of no having the Software Protection Service properly running – or it may be the result of an over-zealous security setting.
    What Anti-Virus are you using? – what other Anti-malware software is running?
    Also – to check the Software Protection Service....

    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..


     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 11, 2011 12:35 PM
    Moderator
  • I saw another message board entry pointing to that service so I had already verified it is running with no issues it appears. I went ahead and ran the requested commands as you asked. I had to stop the service to restart it. Here are the results from my command window:

     

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Windows\system32>net stop sppsvc
    The Software Protection service is stopping.
    The Software Protection service was stopped successfully.


    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 3112
            FLAGS              :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    Monday, September 12, 2011 1:53 AM
  • "snyderro21" wrote in message news:dd337222-c2ea-4b83-be9d-54a06eef1bf0...

    I saw another message board entry pointing to that service so I had already verified it is running with no issues it appears. I went ahead and ran the requested commands as you asked. I had to stop the service to restart it. Here are the results from my command window:

     

    >

     
    That all  looks OK to me – what AV are you using?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, September 12, 2011 7:46 AM
    Moderator
  • Sorry forgot t oanswer that part of your question.

    I'm just running the free Microsoft Security Essentials AV. No other AV or Spyware detection.

    Monday, September 12, 2011 11:41 AM
  • "snyderro21" wrote in message news:ebc4b533-dab8-4192-900d-10226e94df8d...

    Sorry forgot t oanswer that part of your question.

    I'm just running the free Microsoft Security Essentials AV. No other AV or Spyware detection.

    I’m unsure what the cause of the error is – the actual pointer is the end of a For...Next loop in the script.
    Let’s try a couple of things that can’t hurt, and may help.....
    start by doing a chkdsk and sfc scan, and seeing if that fixes things – if not, then try a System Restore back to a time when the system was working properly.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by snyderro21 Wednesday, September 21, 2011 1:40 AM
    • Unmarked as answer by snyderro21 Wednesday, September 21, 2011 1:55 AM
    Wednesday, September 14, 2011 7:45 AM
    Moderator
  • Thanks Noel. Sorry for not getting back to you sooner. Got really busy at work and didn't have time to get back to this.

    I did the chkdsk. It fixed a bunch of errors but didn't resolve the issue.

     

    I just ran a system restore to the oldest restore point I had which was Aug. 5th. After the reboot it came up fine. No more messages about needing to activate Windows.

     

    Thanks for the help!

    Wednesday, September 21, 2011 1:40 AM
  • Well I take that back. I just rebooted and the message came back.
    Wednesday, September 21, 2011 1:55 AM
  • Hello snyderro21,

     

      I am sorry no one has continued troubleshooting your issue.

      If you are currently still experiencing the Non-Genuine issue, I encourage you to create a new thread, post the most recent Diagnostic Report and summarize the issue and what has already been tried.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 29, 2011 8:03 PM
    Thursday, September 29, 2011 8:03 PM