Surface RT Serial Number RRS feed

  • Question

  • I recently purchased a surface RT/Pro keyboard from an online retailer through EBay.    They just sent me the following message.

    "It came to our attention that Microsoft surface keyboard serial number is attached to the keyboard’s retail box only. There is no serial number attached to actual keyboard. In order to retain your factory warranty please keep original box or take a picture of the barcode sticker with serial number in case you need to exchange your product under 1 year warranty."

    Is this standard of all keyboards or is this possibly a fake or stolen item?

    I have been on hold with Microsoft for over a half hour trying to get this simple question answered.   Thanks for the help. 

    Tuesday, December 17, 2013 3:18 PM