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reactivation problems RRS feed

  • Question

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    ok i purchased one year of liveonecare and installed it on my computer.  Soon afterward I uninstalled the operating system and then reinstalled it.  Now it wont let me use the product key again, however I can sign into and use liveonecare but only for two weeks, but i have until at least this june. someone please help

    -chase

    Wednesday, January 30, 2008 5:49 AM

Answers

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Wednesday, January 30, 2008 1:11 PM
    Moderator