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error 1016 couldn't load lab RRS feed

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    Just got this "Error 1016: An unknown error has occurred. Please close this window and click the Launch button again to resubmit your lab request. If the problem continues, contact usfor help."
    This is the first time I have gotten this. It is about 2:30AM pacific time 2009-04-29. When I clicked the launch tab for lab 4 at this URL: https://itacademy.microsoftelearning.com/courseAccess/coursePlayer.aspx?courseId=112781&topicId=443842
    I got the black screen and the working animation, then a grey screen with that error. Tried it three times.
    I have been using this software for a couple weeks or so and have had other connection problems from time to time, but never this total inability to get to the labs. I am using IE7 on Vista w/ SP1, fully patched.
    Wednesday, April 29, 2009 9:37 AM

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    Hi,

    Please contact Alicia at learnmgr@microsoft.com to discuss this issue further and she will be happy to put you in touch with the team that supports this issue.

    Thanks,
    Tagore

    Wednesday, April 29, 2009 10:44 AM

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    Hi,

    Please contact Alicia at learnmgr@microsoft.com to discuss this issue further and she will be happy to put you in touch with the team that supports this issue.

    Thanks,
    Tagore

    Wednesday, April 29, 2009 10:44 AM
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    I just tried to launch the lab in course 4326  Intro to Transact-SQL, and received the same error message.  "Error 1016: An unknown error has occurred. Please close this window and click the Launch button again to resubmit your lab request. If the problem continues, contact usfor help."

    I have tried multiple times and keep getting the same result.

    • Proposed as answer by Neetu Ghota Thursday, April 30, 2009 8:16 PM
    • Unproposed as answer by notRoman Friday, May 1, 2009 6:14 AM
    Thursday, April 30, 2009 10:23 AM
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    I am also receiving the same error when I try to do the lab work in course Course 2261: Supporting Users Running the Microsoft® Windows® XP Operating System.

    I have tried off and on all day for a couple of days and always got the same error. I also sent information to Alicia as instructed but have not receive a response yet.

    Thursday, April 30, 2009 11:58 AM
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    I'm also receiving the same error on Course 2261: Supporting Users Running the Microsoft® Windows® XP Operating System.
    Thursday, April 30, 2009 1:53 PM
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    I have also encountered this problem on course 2261, have contacted Alicia, no response so far.
    Thursday, April 30, 2009 3:39 PM
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    Did you get a response yet? problem still exists here.
    Thursday, April 30, 2009 4:09 PM
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    Howe many replys do you need to have some one make an attempt to fix this issue.
    Purvis Blackwell
    MCSA, MCSE, MCT
    Thursday, April 30, 2009 4:15 PM
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    I'm getting the same problem with course 5082.

    It seems to me, that if the error message is linked to this site, then we should expect the solution to be posted on this site, and not just a referal to an email by the moderator.

    I think it would be a good idea, if the moderator, Tagore, could send an email explaining that a lot of people are getting this error, so that Alicia could arrange for the solution/explanation to be addressed in this thread. Something like "Hi, I've sent an email to microsoft  learning center and will post their reply as soon as I get it" would suffice.



    It's a waste of bandwith having everyone send their own private e-mails. Anyways, if that's the way this forum works, then I'm sending an email to make sure that I get a timly response.

    If I get a reply, I'll post it here

    Thursday, April 30, 2009 6:28 PM
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    Even I getting the same error for course 6671 ..
    Neetu
    Thursday, April 30, 2009 8:17 PM
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    I am also having this issue on course 5365. Anyone have an idea what the problem or fix is yet?
    Friday, May 1, 2009 4:04 AM
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    Posting once due the number of emails recieved.  I have escalated this issue and am waiting a response.  I will post back as soon as I have details.

    Thanks-
    Alicia
    Program Manager, Server and Tools Online Operations Team
    Friday, May 1, 2009 8:06 AM
    Moderator
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    Hello, are there any news about the VLab problems? I just tried again and was able to start a VLab in course 2261. But after a short time the VLab gets unresponsive and now there is the rror 1009. I am using IE8, installed via the Windows Update function, on a WinXP Pro SP3 with all available updates installed. I have a 2 Mbits broadband connection.

    I appreciate if there could be some information about the error being published here. Forum members might have an idea about it...

    Saturday, May 2, 2009 9:17 AM
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    I just spend upwards of two hours in the lab and it worked fine. Looks fixed to me.
    Saturday, May 2, 2009 11:20 AM
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    Please note that this issue was resolved on Friday, May 1st at approximately 4:55 p.m. (PDT)

    Apologies to you for any inconvenience caused while these issues were resolved.

    Thanks-
    Alicia
    Program Manager, Server and Tools Online Operations Team
    Tuesday, May 5, 2009 7:56 AM
    Moderator
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    I can't get into my course offline player, or even access my lessons. i tried to uninstall it, couldn't. tried to re-install it, thinking maybe if something is wrong on my end it would repair-nothing! Just says I am not authorized. I scanned my whole computer thinking maybe i caught a virus. well if i did, its gone now. still can't access it. downloading Xactive. Again, nothing. I've been working on this for almost two weeks-way too long. I need to work on my assignments not wasting time. I am very fustrated on this issue.

    I have tried everything, even using the link to get into my lessons. nothing. Please help me with this.

    Friday, November 12, 2010 12:52 AM