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Windows 7 license suddenly not valid RRS feed

  • Question

  • I replaced my hard drive a couple of weeks ago and had a problem with the Windows licence in the transfer. I called the windows activation folks and they said that it was fixed. Now I am overseas and suddenly receiving the message again that windows is not genuine. The diagnostic report is below and my interpretation is that it is not detecting a problem. Any suggestions on how I can resolve this so that I do not receive the warnings?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B82JH-YPMY6-KKGYW
    Windows Product Key Hash: yEs8FmCRZhemdJ+uYkt7IAG2uTI=
    Windows Product ID: 00371-OEM-9072917-62602
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {396138AB-BB1C-46DA-9EAD-78F0B8F74E88}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{396138AB-BB1C-46DA-9EAD-78F0B8F74E88}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKGYW</PKey><PID>00371-OEM-9072917-62602</PID><PIDType>3</PIDType><SID>S-1-5-21-3894981064-3787450173-4040629321</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A24</Version><SMBIOSVersion major="2" minor="4"/><Date>20100819000000.000000+000</Date></BIOS><HWID>76B80600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Precision M4400</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0958C269C30588</Val><Hash>CLWp4wOtIUM33F+vgqf5rIPHTHA=</Hash><Pid>89409-708-3141642-65893</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-162602-02-1033-7600.0000-3192009
    Installation ID: 002002125175355030222723913755060593815701064896051384
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KKGYW
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 06/08/11 09:20:21

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:4:2011 09:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAEAAQABAAAABQABAAEA6GE6WNirCop0GKoC9H7McohXCDv0M+6eTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      TCPA     
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm

     

    Wednesday, June 8, 2011 7:59 AM

Answers

  • "pccsmn" wrote in message news:952ac536-ba5b-4815-b6f8-d399482d10c0...

    I replaced my hard drive a couple of weeks ago and had a problem with the Windows licence in the transfer. I called the windows activation folks and they said that it was fixed. Now I am overseas and suddenly receiving the message again that windows is not genuine. The diagnostic report is below and my interpretation is that it is not detecting a problem. Any suggestions on how I can resolve this so that I do not receive the warnings?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B82JH-YPMY6-KKGYW
    Windows Product Key Hash: yEs8FmCRZhemdJ+uYkt7IAG2uTI=
    Windows Product ID: 00371-OEM-9072917-62602
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

     

     
    This set of file mismatches is characteristic - the only problem being that I have no idea what it's characteristic of (yet!). Indications are that it's a problem with the backup/restore procedure used.
    So far all efforts in this forum to fix this have failed, and we've sent the OP's off to WGA Support for assistance, where I suspect they've been told to reinstall.
     
    Your best bet is WGA support.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 8:19 AM
    Moderator

All replies

  • I see that there is a file mismatch you must have a system file checker in a comand propt
    first type cmd in start after run it as administrator type this in comand propt;;
    sfc /scannow
    after typing click ENTER
    Wait for the scan to finish - make a note of any error messages -
    after that restart your computer
    this scan will restore the file mismatch
     
    and re post again ...
    Wednesday, June 8, 2011 8:16 AM
  • "pccsmn" wrote in message news:952ac536-ba5b-4815-b6f8-d399482d10c0...

    I replaced my hard drive a couple of weeks ago and had a problem with the Windows licence in the transfer. I called the windows activation folks and they said that it was fixed. Now I am overseas and suddenly receiving the message again that windows is not genuine. The diagnostic report is below and my interpretation is that it is not detecting a problem. Any suggestions on how I can resolve this so that I do not receive the warnings?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B82JH-YPMY6-KKGYW
    Windows Product Key Hash: yEs8FmCRZhemdJ+uYkt7IAG2uTI=
    Windows Product ID: 00371-OEM-9072917-62602
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

     

     
    This set of file mismatches is characteristic - the only problem being that I have no idea what it's characteristic of (yet!). Indications are that it's a problem with the backup/restore procedure used.
    So far all efforts in this forum to fix this have failed, and we've sent the OP's off to WGA Support for assistance, where I suspect they've been told to reinstall.
     
    Your best bet is WGA support.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 8:19 AM
    Moderator
  • For completeness, I did do the sfc/scannow and received the error that Windows resource protection found corrput files but was unable to fix some of them.  I ran the diagnostics again after rebooting and still see the file mismatches.  I can post these if informative, but assume that they are not.  I will go to WGA support to resolve the problem.

    I suspect that any information I have would not be helpful to the larger issue, but my original license problem occurred because after upgrading my harddrive I realized that I had not deactivated ITunes.  So, I popped the old drive back in for a moment and this is what caused the problem that I thought I had resolved on the phone with Microsoft.  All seemed well, but I had not run that diagnostic then.  I don't know if it is significant, but I started receiving the warnings again only after I had switched out my removable hard drive with my DVD drive.  This was the first time I had done it since the primary hard drive upgrade (there was no change to the external drive).  It probably is not significant, but I thought I would mention it.

    Wednesday, June 8, 2011 9:06 AM
  • "pccsmn" wrote in message news:fdc73a19-edda-4f04-b72d-fc55283cf7aa...

    For completeness, I did do the sfc/scannow and received the error that Windows resource protection found corrput files but was unable to fix some of them.  I ran the diagnostics again after rebooting and still see the file mismatches.  I can post these if informative, but assume that they are not.  I will go to WGA support to resolve the problem.

    I suspect that any information I have would not be helpful to the larger issue, but my original license problem occurred because after upgrading my harddrive I realized that I had not deactivated ITunes.  So, I popped the old drive back in for a moment and this is what caused the problem that I thought I had resolved on the phone with Microsoft.  All seemed well, but I had not run that diagnostic then.  I don't know if it is significant, but I started receiving the warnings again only after I had switched out my removable hard drive with my DVD drive.  This was the first time I had done it since the primary hard drive upgrade (there was no change to the external drive).  It probably is not significant, but I thought I would mention it.


    Interesting - thanks for the background (possible food for thought there - I'll have to see if I can play along those lines, and break a system well enough<g>)
     
    Good Luck with support.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 11:34 AM
    Moderator
  • Well, I've tried WGA support on three different occasions.  Each time, they tell me that they have fixed the problem, but this has not yet turned out to be the case.  I guess I'll live with the annoying spash screen...
    Thursday, June 30, 2011 1:02 PM
  • "pccsmn" wrote in message news:7e4fca51-123f-40cb-91eb-8aa99a0467c9...
    Well, I've tried WGA support on three different occasions.  Each time, they tell me that they have fixed the problem, but this has not yet turned out to be the case.  I guess I'll live with the annoying spash screen...

    Try them again, pointing them at this thread,  and this time when they claim they've fixed it, insist that you get a new (clean!) MGADiag report before letting them go. If the MGADiag report isn't clean, then it ain't fixed!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 30, 2011 1:33 PM
    Moderator
  • Use your system builder dvd to perform an in place upgrade (aka repair install).  You will have to bring the system back up to date again with Windows Update, but you will not have to reinstall your apps or data.

    http://support.microsoft.com/kb/2255099

    Do NOT upgrade to SP1 until you fix this.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, June 30, 2011 1:35 PM
    Answerer
  • "Cbarnhorst" wrote in message news:29a7ca11-2455-40f7-85d2-16eb29659d38...

    Use your system builder dvd to perform an in place upgrade (aka repair install).  You will have to bring the system back up to date again with Windows Update, but you will not have to reinstall your apps or data.

    http://support.microsoft..com/kb/2255099

    Do NOT upgrade to SP1 until you fix this.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Unfortunately, we currently have no evidence that I'm aware of that a repair install will fix the problem - but it's certainly worth the effort.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 30, 2011 2:38 PM
    Moderator
  • Thanks very much for all of the help.  I'll try the repair install and will report back. 
    Friday, July 1, 2011 10:52 PM