OneCare prompt or error message RRS feed

  • Question

  • When trying to view quarantened viruses, I was given a a Windows Live OneCare prompt or message - "The virus and spyware protection service encountered an unknown problem.  Please try again later.  If the problem persists contact support."  I am concerned, because while on the internet, earlier today, I received a message that stated that a trojan virus had been quaranteened, but another virus could not be removed or quaranteened.  I could not remove the error message, or activate a link underneath the message.  I had to shut down the computer.  I ran a OneCare scan, and spyware removal - Spybot - scan, and nothing was indicated.  I do not know if the "unknown problem" was related to a trojan virus that may or may not have removed or blocked, while I was on the net, or if that was simply a fake error message.  I am concerned.
    Saturday, July 11, 2009 8:11 PM


All replies