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assign a custom entity record to queue/user RRS feed

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    how can i assign a custom entity record in to a queue/user

    i have checked the security roles related to that entity but the assign/share pivilage is disabled

    so is there any there any other way to get this functionality

    Thanks
    varun kumar
    Friday, February 12, 2010 6:56 AM

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    That's the problem.

    An entity that is 'owned' by the organisation, does not support the 'assign' or 'share' functionality as the owner is the organization, not a user.

    You will need to re-create the entity and set ownership to 'user' if you want that functionality.

    Karlo
    Karlo Swart Ver206
    Blog
    Friday, February 12, 2010 7:58 AM

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    Hi Varun,

    This is not possible, not to a queue anyway. You can look into creating a associated task for your custom entity and assigning the task to the queue instead.

    You should still be able a custom entity to another user. On the entity form, click on actions > sharing.

    HiH,
    Karlo

    Karlo Swart Ver206 - Blog
    Friday, February 12, 2010 7:33 AM
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    there is no actions > sharing. on the entity

    only thing i have is more actions>copy/send shortcut and edit

    Friday, February 12, 2010 7:37 AM
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    Hi Varun,

    Is your custom entity's ownership 'user' based or 'organisation' based?


    Karlo Swart Ver206 blog
    Friday, February 12, 2010 7:42 AM
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    organization
    Friday, February 12, 2010 7:52 AM
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    That's the problem.

    An entity that is 'owned' by the organisation, does not support the 'assign' or 'share' functionality as the owner is the organization, not a user.

    You will need to re-create the entity and set ownership to 'user' if you want that functionality.

    Karlo
    Karlo Swart Ver206
    Blog
    Friday, February 12, 2010 7:58 AM
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    so if i set the ownership as user 

    then can i assign to the queue
    Friday, February 12, 2010 8:10 AM
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    No, a custom entity can't be assigned to a queue, only to a specific user. The closest you can get to this functionality is to do the following:

    1. EntityX (custom entity).
    2. Create task for EntityX, call it 'please process me'.
    3. Assign task to Queue/User.

    You can create a manual workflow for EntityX which will create a task and assign that Task to a particular queue.

    You may also want to look into using views instead of queues.

    Karlo
    Karlo Swart Ver206
    Blog
    Friday, February 12, 2010 8:20 AM
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    ya thats a good idea

    i can use views but i want to hide views for some users depending on the roles 
    can i do this
    Friday, February 12, 2010 9:02 AM
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    Views may be shared, but are not configurable through roles. It is simple enough to create a view however and share it with the appropriate team.

    Karlo
    Karlo Swart Ver206
    Blog
    Friday, February 12, 2010 9:25 AM