Unauthorised Product Key RRS feed

  • Question

  • Hi, i needed to do a system recovery today. The product key worked before starting the installation, then after it was completed the activation window popped up but when it got to the product key part it said it was unauthorised..erm help??
    Wednesday, February 28, 2007 5:05 PM


  • Hello S_F,

      This is not a Windows Genuine Advantage issue. It is a Product Activation issue.

    You can try the Activate by Phone method.


    Go to http://support.microsoft.com/kb/307890


    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

    Hope this helped!

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    Wednesday, February 28, 2007 7:51 PM