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win32/Agent.e removal failed RRS feed

  • Question

  • OneCare will scan the computer and tell me win23/agent.e is infecting my computer but it wont remove it. How do I get rid of it?
    Monday, September 29, 2008 8:14 AM

Answers

All replies

  • Please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Monday, September 29, 2008 2:24 PM
    Moderator
  • Hey   Bethipoo

     

     To know more about why it failed to remove can you send me the detailed logs. Instructions are below how to get the logs

    You cna find the detailed log file at below mentioned path

     

    Vista

    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)

     

    XP

    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)

     

    Note : These are hidden so you have to make sure that you enable show hidden files and folders

     

    Let me know if you face any problem in the above steps

     

    You can email  me the logs at

    montyj@microsoft.com

     

    Thanks

    Monty Jain[MSFT]

    Monday, September 29, 2008 5:26 PM