win32/Agent.e removal failed RRS feed

  • Question

  • OneCare will scan the computer and tell me win23/agent.e is infecting my computer but it wont remove it. How do I get rid of it?
    Monday, September 29, 2008 8:14 AM


All replies

  • Please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Monday, September 29, 2008 2:24 PM
  • Hey   Bethipoo


     To know more about why it failed to remove can you send me the detailed logs. Instructions are below how to get the logs

    You cna find the detailed log file at below mentioned path



    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)



    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)


    Note : These are hidden so you have to make sure that you enable show hidden files and folders


    Let me know if you face any problem in the above steps


    You can email  me the logs at




    Monty Jain[MSFT]

    Monday, September 29, 2008 5:26 PM