Mail Merge Not Starting RRS feed

  • Question

  • Hi all,

    We're having some issues with Mail Merge at our organisation that we just can't seem to figure out. Our user, like everyone else at our organisation uses the CRM Outlook client with Outlook 2003, Word 2003 and Windows XP.

    When he tries to perform a mail merge he gets as far as the Mail Merge Pop Up Screen (Microsoft Dynamics CRM Mail Merge for Microsoft Office Word -- Webpage Dialog), selects a template (any template) and clicks Ok. Then nothing happens. There is no error message, Word doesn't start, nothing.

    We've got many other users here that work fine (on the same setup), and we've painstakingly gone through their IE settings (popup blocker etc) to ensure they're all the same, but we can't seem to find an answer.

    Not sure where to go from here, any help would be greatly appreciated.

    Monday, October 11, 2010 12:21 AM