Unable to recover xbox live account after 2.5 weeks RRS feed

  • Question

  • I LOOKED AT THE Welcome to Xbox Support  page without success.  Without the account being unlocked by the wonderful folks at microsoft "support" I can't attempt to recover my xbox live id.

    Moreover, I have been trying to get this unlocked for 2.5 WEEKS.


    My son's xbox broke and we paid 100 to get it fixed. Great.

    I got the box back and put the hard drive in.It now is asking for the xbox live email account, which we can't remember.I've been on the phone with your "support" for 2.5 weeks, each time they say that the account is locked and that the department that will unlock the account will do so in 72 hours.  2.5 weeks > 72 hours, even 4 times over.

    Here are my call numbers:

    [numbers redacted]

    I am at my wits end here. I can't get the account unlocked. I can't get a straight answer, I can't talk to the department which is not doing their job. The last "supervisor" I talked to said to call back in 2 weeks. Is this for real? It takes 1 month for a department to press some buttons?

    Harris Newman

    [phone no. redacted]

    Friday, February 10, 2012 3:18 AM


  • Unfortunately, you have posted in theMicrosoft Genuine Advantage FeedBack and Comments Forum which has nothing to do with xBox issues.  Please contact Microsoft Support directly for assistance.

    Carey Frisch

    Friday, February 10, 2012 3:32 AM