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Microsoft Equipt Failed to Install 0x2045101B RRS feed

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    When I try to install Microsoft on a newly built computer with Vista, I receive the following error message:

     

    0x2045101B: Microsoft Equipt failed to install. Please check your installation CD and system hard drive, and then try again.

     

    Any thoughts on what this error means?  I've tried an online search with no luck.

    Saturday, August 23, 2008 1:52 PM

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    Although OneCare is part of Equipt, the error you've posted is from Equipt, not OneCare. So the bast I can do is advise you to contact support for Equipt.

    -steve

     

    Monday, August 25, 2008 2:01 PM
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    It turns out that the MS Equipt DVD I purchased was corrupt and could not load all files for installation.  MS support had to provide me a utility to load any necessary files for installation.  Once that was done, the installation worked fine.  I think Equipt is a great idea for consumers, but the implementation appears to have problems.  Hopefully MS works this out soon, especially if they want this to work with a broader market.  I doubt the average consumer would be willing to spend the time it took me to get it working.
    Tuesday, September 2, 2008 3:45 PM

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    Although OneCare is part of Equipt, the error you've posted is from Equipt, not OneCare. So the bast I can do is advise you to contact support for Equipt.

    -steve

     

    Monday, August 25, 2008 2:01 PM
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    I did end up contacting the customer support number available with Equipt.  As a consumer, I must say how frustrating it is to hear that MS services are not more well coordinated between products.  Based on your answer, it appears MS is more aligned within product lines.  Perhaps senior management needs to align themselves more with the markets they are serving, rather than just the product lines, especially when solutions like Equipt are sold as 'packaged' solutions.
    Monday, August 25, 2008 5:39 PM
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    I suppose it is more complicated than that. Note, first, however, that this is a peer to peer forum, meaning that I'm a customer, like you and don't work for Microsoft.

    Support at the front lines is usually pretty specialized. It is not unusual that you will need to contact specific support for a specific product, even in the case of a packaged product.

    The bigger problem that I see with Equipt is that it appears to mask the OneCare installation errors, presenting errors that are meaningless to someone that only knows OneCare. I've been using and supporting (through the forum and newsgroups as a volunteer) since v1 and have a pretty good list of common problems and errors. Introducing a new layer on top of that doesn't let me give you better direction about the errors.

    -steve

     

    Monday, August 25, 2008 6:28 PM
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    It turns out that the MS Equipt DVD I purchased was corrupt and could not load all files for installation.  MS support had to provide me a utility to load any necessary files for installation.  Once that was done, the installation worked fine.  I think Equipt is a great idea for consumers, but the implementation appears to have problems.  Hopefully MS works this out soon, especially if they want this to work with a broader market.  I doubt the average consumer would be willing to spend the time it took me to get it working.
    Tuesday, September 2, 2008 3:45 PM
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    Having worked in a massive organization within a different industry, I understand what you are saying regarding support for multiple product lines.  However, to work successfully with a mass market that MS is targeting with this type of packaged product, they'll need to work through the implementation and support logistics to make it less daunting for the average consumer.  Otherwise, I suspect products like Equipt will not take on a mass market appeal.  I certainly don't think that is easy to solve, but most people don't want to spend the time (nor do they have the time to spend) figuring out how various MS products work with each other (or don't in this case).  They are looking for products that simply work.
    Tuesday, September 2, 2008 3:50 PM
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    I'm glad to read that your problem is resolved and I agree with your assessment of the support experience.

    -steve

     

    Tuesday, September 2, 2008 5:36 PM
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    I bought two copies of Equipt, and neither one would install on any of three computers - A Vista, an XP      Pro and an XP home.
    MS support downloaded a patch file which did not work.
    In a later call, MS support downloaded an updated patch file, which promptly crashed my computer.
    After a total of 5 hours on the phone, I gave up and returned both programs to Circuit City.
    As Circuit City will not issue a refund for software, I wound up with a "gift card".
    Thursday, September 4, 2008 3:44 PM
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    Did your install fail while copying files to the computer?  That is when mine failed, requiring MS Support to use the script to load the final files before finishing the installation and configuration.
    Thursday, September 4, 2008 8:57 PM