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Windows 7 Ultimate not genuine... RRS feed

  • Question

  • computer is Dell M6400 purchased with Windows Vista

    i've purchased copy of Windows 7 Ultimate from Newegg.com and installed and worked fine for a while and suddenly getting info that the copy is not genuine.

     

    reinstalled win 7 and still cannot activate.

     

    the following is the result from the diagnostics

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GTQ2X-F87KR-6JYJX
    Windows Product Key Hash: +fHOZ+h4xfoBXnKGKBeXjVRIHMk=
    Windows Product ID: 00426-OEM-9154234-77139
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {83FDB56E-1B5C-435E-99B8-B5FC7D56AD0B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83FDB56E-1B5C-435E-99B8-B5FC7D56AD0B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6JYJX</PKey><PID>00426-OEM-9154234-77139</PID><PIDType>3</PIDType><SID>S-1-5-21-2282155275-3980690533-845365160</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS><HWID>C4BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>3F7C9FC31C8F25C</Val><Hash>rlNEQyQPhUCl6wYIXN+RxBIhKSQ=</Hash><Pid>89451-302-5269501-66722</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-377139-02-1033-7600.0000-2362010
    Installation ID: 015055693386419884883422873810278656272180519002926454
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6JYJX
    License Status: Initial grace period
    Time remaining: 43140 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 8/25/2010 1:52:15 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln1yNJBS6nnguiolhiFs0JiqyMuIm5xlTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09   
      FACP            DELL          M09   
      HPET            DELL          M09   
      MCFG            DELL          M09   
      ____            DELL          M09   
      ASF!            DELL          M09   
      TCPA                   
      SLIC            DELL          M09   
      SSDT            PmRef        CpuPm


    thank you in advance for your help

     

     

    Wednesday, August 25, 2010 3:19 AM

Answers

  • It appears that windows never actually activated, please attempt activating again, either by using the activation wizard (type activate windows in the search menu) or activate by phone. If activating with the wizard fails attempt the phone activation.

     

    Activate by phone.

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

    • Proposed as answer by Darin Smith MS Wednesday, August 25, 2010 5:23 PM
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 9:04 PM
    Wednesday, August 25, 2010 12:59 PM

All replies

  • It appears that windows never actually activated, please attempt activating again, either by using the activation wizard (type activate windows in the search menu) or activate by phone. If activating with the wizard fails attempt the phone activation.

     

    Activate by phone.

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

    • Proposed as answer by Darin Smith MS Wednesday, August 25, 2010 5:23 PM
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 9:04 PM
    Wednesday, August 25, 2010 12:59 PM
  • carl, did waht you've told me... all i got, after frustrating waiting on the phone and finally speaking with a supervisor is that they're telling me that my key is blocked my microsoft...

    now i'm being told to call another number... WGA department?

    what do i have to get this resolved?

     

     

    Friday, October 15, 2010 2:33 PM
  • Now that was just rude...

     

    Gabby at "WGA" department was courteous at first... but told me that i have no way of using this product code and that i have to discuss this with my vendor, Newegg.com.

    i asked her to give me an e-mail so i can discuss this with newegg.com... she cannot.

    reason she told me was that this was installed to many times...?

    then i ask her, if i purchase a full retail at best buy and install on my pc, and i have to reinstall this due to technical issues such as virus, hdd failure etc, then i will not be able to use it due to it being installed too many times... her response was "correct"...

     

    i was a bit confused... i told her that from this moment, i am monitoring this conversation due to the outrageous comment she is making... and she hung up on me...

     

    Microsoft WGA just hang up on people?

     

    ridiculous!

     

     

    Friday, October 15, 2010 2:50 PM