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Trying to Update Office 2007 RRS feed

  • Question

  • Hi

     

    I'm trying to download the updates following the successful installation of Office Enterprise Suite 2007.  However whilst it is fully activated it doesn't pass the Genuine Advantage tool test because of a previously installed version of Microsoft Frontpage 2003.  This program was uninstalled some time ago when I found it to be pirated - I reported it as such at the time.

     

    It seems that despite my removing this program the Update process still sees it as installed and is preventing me from updating my new Office suite.

     

    Can you help please

     

    roz

    Sunday, April 29, 2007 4:37 PM

Answers

  • Rozel,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test and provide the results here for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help and protect YOU our valued customer. It is important for more people like you to report a piracy case who have become a victim.

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, April 30, 2007 11:17 PM