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  • Question

  • Hi,

    I have a similar problem with my computer, in which I can't start up the Software Licensing Service to validate windows,
    I tried to uncheck the read only box in the system32 file properties and even though I am logged in as an administrator,
    it still denies me access to do so.

    Someone mentioned in this thread to reformat the disc drive, but I was just wondering if there was another option to fix this without having to wipe out my computer's disc drive.

    Any suggestions?
    • Split by Stephen Holm Wednesday, December 31, 2008 6:05 PM Splitting Post
    Tuesday, December 30, 2008 10:22 PM

Answers

  • Mike,


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Program Manager


    Stephen Holm
    • Marked as answer by Carl-S Tuesday, January 6, 2009 4:55 PM
    Wednesday, December 31, 2008 6:12 PM

All replies

  • Mike,


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Program Manager


    Stephen Holm
    • Marked as answer by Carl-S Tuesday, January 6, 2009 4:55 PM
    Wednesday, December 31, 2008 6:12 PM
  • Hit the "Take ownership" button
    • Proposed as answer by motherboardlove Wednesday, December 31, 2008 7:37 PM
    • Unproposed as answer by Stephen Holm Wednesday, December 31, 2008 7:40 PM
    Wednesday, December 31, 2008 7:36 PM