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  • Question


  • last week my hard drive crashed and i lost every thing off my desktop, i purchased a new hard drive but couldn't find my instullation disc, so used my father's, every time i try to activate window the message "incorrect product key" apears and stops me going any further i've checked the COA on the back of the tower and written it ot twice and typed it in and checked all three and they match, so i know i got them right but it still says it's wrong.   PLEASE HELP ! ! !
    Friday, December 28, 2007 11:01 PM

Answers

  • Hello Jon,

     

      If your issue occures when you try to enter the Product Key during the instalation of Vista, please confirm that the installation disk is for the same version of Vista as was on your computer previously. You may also want to contact the manufacturer of your computer for a replacment installation disk.

     

      If your issue occures when you are Activating Vista, please try the Activate by Phone method below:

     

      If I have mis-understood your issue, then please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

     

     

     

    Activat by Phone method:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, December 28, 2007 11:43 PM