Color alerts won't change to green no matter what I do

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  I have two computers on One Care and I have spent all day trying to get rid of the red alert - I update, I install, I tune up, I back up files, I shut down and start up again - I do everything it tells me to do and still I get a red alert and a yellow alert - yet on one computer just for it I have a green alert. I thought One Care would be helpful - not this much trouble.

   

  What should I do to get this fixed?

   

   

  Sunday, October 26, 2008 10:48 PM