I have two computers on One Care and I have spent all day trying to get rid of the red alert - I update, I install, I tune up, I back up files, I shut down and start up again - I do everything it tells me to do and still I get a red alert and a yellow alert - yet on one computer just for it I have a green alert. I thought One Care would be helpful - not this much trouble.
What should I do to get this fixed?