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This really shoud not be this hard!!! RRS feed

  • Question

  • I am trying to download and install "Windows 7 XP Mode" on my Professional Edition. I am directed to this page "www dot microsoft dot com slash en-us slash download slash details.aspx?id=8002". I select "Continue" and get this page "www dot microsoft dot com slash en-us slash download slash genuine-validation.aspx?id=8002". As directed I indicate that it is OK to install the ActiveX component. Then nothing happens.

    Repeat this process with IE10 32bit, IE10 64bit, Firefox 23.0.1, Chrome 20.0.1.1547.57 m, multiple reboots, etc. and am still not able to get past the "Genuine Validation" sacrificial offering.

    Go to "www dot microsoft dot com slash genuine slash validate slash ValidationResult.aspx?displaylang=en&PageName=validate" and get "Welcome to Windows! Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."

    It really should say "Welcome to Windows! Prepare to be frustrated to no end and jump thru hurdles to do simple things".

    Any suggestions as to what piece I'm missing would be appreciated.

    The diagnostic is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-23VFY-47M8M-G4BBR
    Windows Product Key Hash: K+JDSAYzTgG5HFAwIDE4KgDKo28=
    Windows Product ID: 00371-619-3592711-85608
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8A38BA88-3A1D-4D37-AED5-8360F8A0162B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8A38BA88-3A1D-4D37-AED5-8360F8A0162B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G4BBR</PKey><PID>00371-619-3592711-85608</PID><PIDType>5</PIDType><SID>S-1-5-21-2247853027-3297404625-2591720396</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY544AAR-ABA p6210f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.20   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091126000000.000000+000</Date></BIOS><HWID>51B03E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>43310618A22F73C</Val><Hash>V83GkbjT9HXaK/dQwYDD7r39mQk=</Hash><Pid>81602-926-8425655-68539</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>55020513A388EC2</Val><Hash>qYOWtd35ub/wgUjDszXc7EYiS3Q=</Hash><Pid>84890-865-8192035-63296</Pid><PidType>8</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-359271-01-1033-7601.0000-1262012
    Installation ID: 005946627580991321765415903844511355901576361130475495
    Processor Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G4BBR
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 8/25/2013 10:27:17 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:6:2013 16:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonbAkOIxqj7UVMCYBG3EZ0Ia

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      INFO   HPQOEM  SLIC-CPC
      NVHD   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Sunday, August 25, 2013 3:52 PM

Answers

  • You must use Internet Explorer for all such downloads. - have you tried changing the Default Browser back to IE for the duration? (that usually works)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 26, 2013 11:17 AM
    Moderator

All replies

  • You must use Internet Explorer for all such downloads. - have you tried changing the Default Browser back to IE for the duration? (that usually works)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 26, 2013 11:17 AM
    Moderator
  • Ok, here is the incantation that finally worked for me. In order ...

    Use the 32bit version of IE. The 64bit version give the impression that it is doing the right thing but in the end that is all it is ... an impression not based on reality.

    Run the 32bit version of IE as an Administrator.

    Set the 32bit version of IE as the default.

    After doing this I went to the XP Mode Download page. I'd give the link here for documentation completeness but the forum software has determined that I do not have enough experience to include links. As a side note, try including the diagnostic reports that Noel will demand when they include html:// as part of the report. Just delete the html:// and you can then save the request with the report.

    As part of the download process you will be asked the same "validate it is Genuine Windows" questions but this time not only does IE 32bit give the impression that it is doing something ... it actually does it.

    I'd like to have the hours that I spent discovering this incantation back,

    Arvid

    Wednesday, August 28, 2013 5:45 PM