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Reports Windows 7 Not Genuine after reinstall - Used Product Key on bottom of Laptop which ran fine before. RRS feed

  • Question

  • The hard drive in my Windows 7 laptop failed. I replaced the HD with a new one and installed Windows 7 from a CD I bought for a desktop. I used the Product Key printed on the bottom of the laptop when I installed. It ran fine for about 1.5 - 2 months then I got the dreaded This copy of Windows is not Genuine ! How do I fix this?

     

    Output of Windows Genuine Diagnostic Tool

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D8H9V-DVTCC-4KMVK
    Windows Product Key Hash: oQjoJmyDW8IXQOVMurEXGs6M13M=
    Windows Product ID: 00359-OEM-9807396-60955
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {28BDFECE-9A23-4E42-80DC-9AAF6DBFFF8D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28BDFECE-9A23-4E42-80DC-9AAF6DBFFF8D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4KMVK</PKey><PID>00359-OEM-9807396-60955</PID><PIDType>8</PIDType><SID>S-1-5-21-1341873298-2449919513-3476408070</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5251     </Model></SYSTEM><BIOS><Manufacturer>Acer            </Manufacturer><Version>V1.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100408000000.000000+000</Date></BIOS><HWID>5ABA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>AFCD86A25F19872</Val><Hash>/2t150Eugo3737fYximcN72fYqM=</Hash><Pid>70141-057-2422605-56074</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-073-960955-02-1033-7600.0000-0172011
    Installation ID: 021786574644307014732814857785626276441801620014570224
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4KMVK
    License Status: Notification
    Notification Reason: 0xC004F031.
    Remaining Windows rearm count: 3
    Trusted time: 2/18/2011 9:42:38 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:19:2011 22:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAJJS0gaLAEDOCwVT5qpRU9uZq6kXECKT7Kj8=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT AMD    POWERNOW

    Friday, February 18, 2011 3:10 PM

Answers

  • I disagree with Colin,

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Computer Medic1's issue is with his Laptop.  He used the software from his Desktop, but correctly used the Product Key from the Laptop.  The fact that the Diagnostic Report is showing a CoA SLP key means Windows did accept the Laptop's product key.

    I believe the actual problem is with Activation.  I recommend doing an Activation by Phone by clicking the Start button and type: Slui 4 and hit the enter key. This will launch the Activate by Phone wizard.  Select your location and then follow the directions.

    Note: when the phone first picks up, the automatic Phone Prompt will give a number of options.  Either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone.  This will force the Phone Prompt to transfer you to a Live Activation Rep who you can discuss the issue with and who will assist you in reactivating.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 18, 2011 11:31 PM
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:46 PM
    Friday, February 18, 2011 11:31 PM
  • You may get a solution on the Hotmail support site (now Live support) at

    http://bit.ly/hIIU2a


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:46 PM
    Saturday, February 19, 2011 4:59 PM
    Answerer

All replies

  • You used the wrong product key. You need to use the product key for the copy of Windows you installed. The key on the bottom of the computer is for the copy preinstalled on the computer at the factory. You can also restore the original Windows (recover to factory condition) and then use the key on the bottom of the computer. You can buy a recovery disk set from the manufacturer of the computer or from a third party like Recovery-Disks.com if the recovery partition has been wiped out.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, February 18, 2011 5:44 PM
    Answerer
  • I disagree with Colin,

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Computer Medic1's issue is with his Laptop.  He used the software from his Desktop, but correctly used the Product Key from the Laptop.  The fact that the Diagnostic Report is showing a CoA SLP key means Windows did accept the Laptop's product key.

    I believe the actual problem is with Activation.  I recommend doing an Activation by Phone by clicking the Start button and type: Slui 4 and hit the enter key. This will launch the Activate by Phone wizard.  Select your location and then follow the directions.

    Note: when the phone first picks up, the automatic Phone Prompt will give a number of options.  Either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone.  This will force the Phone Prompt to transfer you to a Live Activation Rep who you can discuss the issue with and who will assist you in reactivating.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 18, 2011 11:31 PM
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:46 PM
    Friday, February 18, 2011 11:31 PM
  • Darin & Colin,

     

    Thank you both for the replies. Darin, I believe yours is the correct answer. I am out of town this weekend and will try the Activation By Phone when I return home. I will post on my success.

     

    Now, Can anyone help me with a locked out HOTMAIL account? Customer NO SUPPORT has been useless.

     

     

    Kris

    Saturday, February 19, 2011 3:31 PM
  • You may get a solution on the Hotmail support site (now Live support) at

    http://bit.ly/hIIU2a


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:46 PM
    Saturday, February 19, 2011 4:59 PM
    Answerer