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Windows Deactivated?? RRS feed

  • Question

  • Hello, 

    I have a user with a Windows 7 Professional that we succesfully install a MAK key and activate but after a while it says that it's not a legitmate cop of Windows. Here is the output from the tool.

    Whats going on??

    Regards,

    Niklas

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-K9K3T
    Windows Product Key Hash: pSLsJskIw8HsBiVoyRmF3VWRtp8=
    Windows Product ID: 55041-009-6547587-86978
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A1292447-BA1A-44D2-8E35-429498F17532}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A1292447-BA1A-44D2-8E35-429498F17532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6547587-86978</PID><PIDType>6</PIDType><SID>S-1-5-21-3450305760-2630289487-1284406024</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>41AC3007018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, Professional edition
    Beskrivning: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Aktiverings-ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 55041-00172-011-286185-03-1053-7601.0000-0732013
    Installations-ID: 011506278565529934047012388193245986973224716242022893
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: K9K3T
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 3
    Betrodd tid: 2013-03-21 14:54:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2013 08:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAIAAAABAAAAAgABAAEA6GFwSYrszVCIdMCDMjVQyeS/Kqmdfi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   CBX3   
      FACP DELL   CBX3   
      HPET A M I PCHHPET
      BOOT DELL   CBX3    
      MCFG DELL   SNDYBRDG
      TCPA
      SSDT DELLTP TPM
      SSDT DELLTP TPM
      SSDT DELLTP TPM
      SLIC DELL   CBX3   

    Thursday, March 21, 2013 1:59 PM

Answers

  • Your best bet is to uninstall the KB971033 update, since this will attempt to validate every 90 days - or allow it through the corporate firewalls.

    Try uninstalling it on this machine - a successful validation should be reflected in the WAT section, but isn't in this log, and it's probably this which is causing the non-genuine result.

    If that removes the error, reinstall, and see what happens. Post a new MGADiag (you'll have 4 File Mismatch errors, but these can be ignored)

    It should check the system straight away - and reflect it in the WAT section. Post a new MGADIag


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 22, 2013 2:33 PM
    Moderator

All replies

  • Validation is failing due to certificate errors connecting with the server.

    Has the network configuration changed at all?

    Attempt validation at www.microsoft.com/genuine/validate - what happens?

    If it fails, go to www.microsoft.com/genuine/diag and see what it has to say

    post back with details, and a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 21, 2013 2:21 PM
    Moderator
  • Went to www.microsoft.com/genuine/validate and ran the activex. It was successful and sent me to http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=sv&PageName=validate.

    About the network configuration, every time I run the Activation and tests I use an 4G (LTE) connection because the proxy will not let me go to the clerainghouse servers. So what we do is hat we unplug it from the corporate network and use the mobile connection for activation. The normal procedure is that we switch to an open network when we install the machine and activate before we deliver it to the end user. this is because the the security team has not allowed the network to be opened to the clearinghouse servers.....yet.

    Regards,

    Niklas

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-K9K3T
    Windows Product Key Hash: pSLsJskIw8HsBiVoyRmF3VWRtp8=
    Windows Product ID: 55041-009-6547587-86978
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A1292447-BA1A-44D2-8E35-429498F17532}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A1292447-BA1A-44D2-8E35-429498F17532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6547587-86978</PID><PIDType>6</PIDType><SID>S-1-5-21-3450305760-2630289487-1284406024</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>41AC3007018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, Professional edition
    Beskrivning: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Aktiverings-ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 55041-00172-011-286185-03-1053-7601.0000-0732013
    Installations-ID: 011506278565529934047012388193245986973224716242022893
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: K9K3T
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 3
    Betrodd tid: 2013-03-22 14:19:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2013 08:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAIAAAABAAAAAgABAAEA6GFwSYrszVCIdMCDMjVQyeS/KqlxHC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   CBX3   
      FACP DELL   CBX3   
      HPET A M I PCHHPET
      BOOT DELL   CBX3    
      MCFG DELL   SNDYBRDG
      TCPA
      SSDT DELLTP TPM
      SSDT DELLTP TPM
      SSDT DELLTP TPM
      SLIC DELL   CBX3   

    Friday, March 22, 2013 1:20 PM
  • Your best bet is to uninstall the KB971033 update, since this will attempt to validate every 90 days - or allow it through the corporate firewalls.

    Try uninstalling it on this machine - a successful validation should be reflected in the WAT section, but isn't in this log, and it's probably this which is causing the non-genuine result.

    If that removes the error, reinstall, and see what happens. Post a new MGADiag (you'll have 4 File Mismatch errors, but these can be ignored)

    It should check the system straight away - and reflect it in the WAT section. Post a new MGADIag


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 22, 2013 2:33 PM
    Moderator