Answered by:
Windows Deactivated??

Question
-
Hello,
I have a user with a Windows 7 Professional that we succesfully install a MAK key and activate but after a while it says that it's not a legitmate cop of Windows. Here is the output from the tool.
Whats going on??
Regards,
Niklas
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-K9K3T
Windows Product Key Hash: pSLsJskIw8HsBiVoyRmF3VWRtp8=
Windows Product ID: 55041-009-6547587-86978
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A1292447-BA1A-44D2-8E35-429498F17532}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A1292447-BA1A-44D2-8E35-429498F17532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6547587-86978</PID><PIDType>6</PIDType><SID>S-1-5-21-3450305760-2630289487-1284406024</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>41AC3007018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Programlicenstjänstens version: 6.1.7601.17514
Namn: Windows(R) 7, Professional edition
Beskrivning: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Aktiverings-ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Utökat produkt-ID: 55041-00172-011-286185-03-1053-7601.0000-0732013
Installations-ID: 011506278565529934047012388193245986973224716242022893
URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
Ofullständig produktnyckel: K9K3T
Licenstillstånd: Licensierad
Återstående antal Windows-omaktiveringar: 3
Betrodd tid: 2013-03-21 14:54:19
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:24:2013 08:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAIAAAABAAAAAgABAAEA6GFwSYrszVCIdMCDMjVQyeS/Kqmdfi5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
TCPA
SSDT DELLTP TPM
SSDT DELLTP TPM
SSDT DELLTP TPM
SLIC DELL CBX3
Thursday, March 21, 2013 1:59 PM
Answers
-
Your best bet is to uninstall the KB971033 update, since this will attempt to validate every 90 days - or allow it through the corporate firewalls.
Try uninstalling it on this machine - a successful validation should be reflected in the WAT section, but isn't in this log, and it's probably this which is causing the non-genuine result.
If that removes the error, reinstall, and see what happens. Post a new MGADiag (you'll have 4 File Mismatch errors, but these can be ignored)
It should check the system straight away - and reflect it in the WAT section. Post a new MGADIag
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Sunday, March 24, 2013 2:32 PM
- Marked as answer by george1009Editor Saturday, March 30, 2013 3:12 AM
Friday, March 22, 2013 2:33 PMModerator
All replies
-
Validation is failing due to certificate errors connecting with the server.
Has the network configuration changed at all?
Attempt validation at www.microsoft.com/genuine/validate - what happens?
If it fails, go to www.microsoft.com/genuine/diag and see what it has to say
post back with details, and a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Thursday, March 21, 2013 2:21 PMModerator -
Went to www.microsoft.com/genuine/validate and ran the activex. It was successful and sent me to http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=sv&PageName=validate.
About the network configuration, every time I run the Activation and tests I use an 4G (LTE) connection because the proxy will not let me go to the clerainghouse servers. So what we do is hat we unplug it from the corporate network and use the mobile connection for activation. The normal procedure is that we switch to an open network when we install the machine and activate before we deliver it to the end user. this is because the the security team has not allowed the network to be opened to the clearinghouse servers.....yet.
Regards,
Niklas
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-K9K3T
Windows Product Key Hash: pSLsJskIw8HsBiVoyRmF3VWRtp8=
Windows Product ID: 55041-009-6547587-86978
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A1292447-BA1A-44D2-8E35-429498F17532}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A1292447-BA1A-44D2-8E35-429498F17532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-009-6547587-86978</PID><PIDType>6</PIDType><SID>S-1-5-21-3450305760-2630289487-1284406024</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>41AC3007018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Programlicenstjänstens version: 6.1.7601.17514
Namn: Windows(R) 7, Professional edition
Beskrivning: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Aktiverings-ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Utökat produkt-ID: 55041-00172-011-286185-03-1053-7601.0000-0732013
Installations-ID: 011506278565529934047012388193245986973224716242022893
URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
Ofullständig produktnyckel: K9K3T
Licenstillstånd: Licensierad
Återstående antal Windows-omaktiveringar: 3
Betrodd tid: 2013-03-22 14:19:54
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:24:2013 08:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAIAAAABAAAAAgABAAEA6GFwSYrszVCIdMCDMjVQyeS/KqlxHC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
TCPA
SSDT DELLTP TPM
SSDT DELLTP TPM
SSDT DELLTP TPM
SLIC DELL CBX3
Friday, March 22, 2013 1:20 PM -
Your best bet is to uninstall the KB971033 update, since this will attempt to validate every 90 days - or allow it through the corporate firewalls.
Try uninstalling it on this machine - a successful validation should be reflected in the WAT section, but isn't in this log, and it's probably this which is causing the non-genuine result.
If that removes the error, reinstall, and see what happens. Post a new MGADiag (you'll have 4 File Mismatch errors, but these can be ignored)
It should check the system straight away - and reflect it in the WAT section. Post a new MGADIag
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonModerator Sunday, March 24, 2013 2:32 PM
- Marked as answer by george1009Editor Saturday, March 30, 2013 3:12 AM
Friday, March 22, 2013 2:33 PMModerator