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  • Question

  • I've entered the product key correctly as printed on the orange sticker on the packaging many times to have it respond with incorret key message. I know it is correct! I need this product to work more than 15 days. suggestions??

    Wednesday, July 2, 2008 5:20 AM

Answers

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, July 2, 2008 3:49 PM
    Moderator

All replies

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, July 2, 2008 3:49 PM
    Moderator
  • Thanks so much fo the advice, I travel non-stop i construction, living in motels with less than acceptable security n wireless access to the net. I receive drawings, reports, and financial info on a dailybasis and found over the last year that "One Care" is reliably secure. I will follow your lead and hope all goes well, thanks again.

    Bill Archer

    Wednesday, July 2, 2008 3:56 PM
  • You're welcome, Bill. Do let us know if you continue to have trouble with this.

    -steve

     

    Wednesday, July 2, 2008 4:29 PM
    Moderator