Windows Live ID lost access RRS feed

  • Question

  • Hello,

    I have lost access to my windows live mail account sweet_zozo_6@hotmail.com, I have been using this e-mail address for facebook acount. it seems someone took over the account and change the passwords, I tried resetting my Windows Live account but I think they also changed the phone number.

    I tried using the account recovery form, but I wasnt able to recover it because there is no e-mail messages sent and received since a long time. So I was unable to fill the complete form with "Subjects of messages" although I know my previous password.

    Can anyone help gaining back access to my e-mail address? As I mentioned I know my old password, your records should clearly show someone change the profile settings.

    Please help.

    Friday, January 16, 2015 7:12 PM