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Unable to install SP 1 RRS feed

  • Question

  • Hi,

     

    I've been having trouble installing these two automatic updates:

    Microsoft Office Compatibility Pack Service Pack 1 (SP1)
    2007 Microsoft Office Suite Service Pack 1 (SP1)
    I've tried to install Windows Installer 3.1 to curtail this problem, but there's still no luck in getting these installations. 
    My questions are:
    1) Are these SP1 updates mandatory for Office 2007 to work properly?
    2) Are SP 1 updates necessary even when I have SP 2 already running?

     

    Lately, I've installed Microsoft Office 2007 and ever since I can't get Word to work properly.  In the previous times, when I had problems installing critical security updates, at least Excel (but just not Word) would open.  The Word would first indicate an error, recommending me to open in safe mode.  However, even after that selection is chosen, Word still failed to initialize. 

     

    Now that the updates are working, all Microsoft Office applications are failing to open.  An error box shows sth with (0x33457 c) code and then asks me to terminate the application.

     

    Is there anything I could do to save me from further grief as the troubleshoot has been continuiing for days, one issue after an other.

     

    Full system scans have been conducted and there are no viruses on my computer.

     

    Any help would be greatly appreciated.

     

    THANK YOU!

    Friday, December 21, 2007 1:01 AM

Answers

  • Ellen,

     

    Part 2

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

     

    Thank you,

    Stephen Holm, MS

    Thursday, December 27, 2007 11:30 PM
  • Ellen :-),

     

    You are very welcome. If you don't mind can you please let me know what the problem turns out to be. 

     

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, January 9, 2008 12:36 AM
  •  

    Ellen,

     

    You are very welcome :-). I am sorry to hear about your hard drive though. Curious did the tech person try and use special software from the hard drive manufacturer and perform a low-level re-formatting on the drive?  This may offer some help but the best bet would be is purchasing a new drive. Also I recommend (if possible) to purchase an external drive or use CD or DVD-ROM discs and keep all your important backed up.  Personally I like Seagate hard drives because recently they have 5 year  warantees.  Also the drives use fluid bearings which help with the life span. I would recommend, depending on the usage, to defrag the hard drive and scan disk. Also purchase a laptop cooler for your system. There are usually two 20mm fans which are tranversed @ the bottom that pull the heat away from your laptop and push it away. The one I use is an Antec but there are many available. Please know Ellen that I am not endorsing these companies but only sharing with you what I personally use :-).  Hopefully this will help you with maintaining your system for a longer llife. 

     

     

    Stephen Holm

    WGA and OGA Forum Volunteer

    Friday, January 25, 2008 1:58 AM

All replies

  • Hello Ellen 861,

     

    Part 1

    Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 27, 2007 11:29 PM
  • Ellen,

     

    Part 2

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

     

    Thank you,

    Stephen Holm, MS

    Thursday, December 27, 2007 11:30 PM
  • Please note: this posting refers to your posting PART I

     

    Hello Stephen,

    Thank you for your posting.

     

    Step 1: I have validated Windows and pasted the diagnostic report below.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QBCQ2-QVKM3-XTT9W
    Windows Product Key Hash: iqaqSpEjaSQ8L3hReH6JFN3lqAw=
    Windows Product ID: 55274-OEM-2249155-71867
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {409F7554-7051-41EA-9EDA-14CE3CD92680}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{409F7554-7051-41EA-9EDA-14CE3CD92680}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XTT9W</PKey><PID>55274-OEM-2249155-71867</PID><PIDType>3</PIDType><SID>S-1-5-21-3297468485-3991781395-4199638251</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>TP-1R___</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDOWW (3.20 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060227000000.000000+000</Date></BIOS><HWID>00433E07018400DC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Step 2: COA (sry, what does this mean?)

    Q1) My current OS is Windows XP Professional. The thing I am trying to install is Microsoft Office Enterprise 2007 (April 2007 Applications Student Media), which my university faculty's IT dept gave to us as an upgrade from Office Pro 2003.  This DVD rom disc states it is licensed for use only by students and faculty.

     

    Q2) The disc further states: Not for retail or OEM distribution in black bold lettering, small font.

     

    Q3) Regarding the computer manufacturer's name, it says: 2007 Microsoft Corporation.  All rights reserved

     

    Q5) Description of Issue:

    I have been having problems successfully installing (upgrading to) Office Enterprise 2007 from Office Pro 2003.  Not knowing if this has to do with my laptop's inability to successfully install critical security updates, that problem is attended first.  Through the help of forums and all types of updates and system cleanups, security updates are finally all installed, EXCEPT the SP1 update.

     

    I then consult forums, Microsoft support online and try all possible solutions, so I uninstall Office Enterprise 2007 (since attempting to repair thru the installation disc was unsuccessful), in hopes to reinstall it again.  This was a wrong move as now my laptop has no microsoft applications, all but Word, in "doc.m" form (Microsoft 2007 Macro-enabled document), in wordpad.  

     

    Since this is the case, I find my Office Pro 2003 disc and begin installation in hopes of restoring Office Pro 2003, the original state of Office applications, prior to the Office Enterprise installation attempt.  An error message occurs, one that is similar (the same) to the Enterprise installation error:

    (dialog box pops up with title) Error 1935

    An error occurred during installation of assembly component {53EB5CFB-3DAF-ABCD-4895D28EAAAF} HRRESULT: 0x8002862F}

     

    With this error, I restart my computer and (each time) the following error messages pop up in the following order:

     

    1) (dialog box pops up with title) Reader_sl.exe Appllication error

    Application failed to initialize properly (0xc0150004). Click on OK to terminate.

     

    2) (dialog box pops up with title) msnmger.exe Appllication error

    Application failed to initialize properly (0xc0150004). Click on OK to terminate.

     

    3) (dialog box pops up with title) IdaLaunch.exe - .NET Framework Initialization Error

    C:\Windows\Microsoft.Net\Framework\v2.0.50727\mscorwks.dll could not be loaded.

     

     

    I've tried my best reviewing multiple microsoft support pages and office support sources, trying a variety of recommended solutions, and I am having trouble understanding whether this is due to a hard-drive/driver problem or due to the inability to install security updates.  All Microsoft OS and Office applications are genuine with valid product keys.  I am only a student and not sure if these problems can be fixed at all.  Do you recommend getting a new laptop ?

    Sunday, December 30, 2007 4:02 AM
  • Ellen,

     

            Thank you for posting the MGA results :-). There may be a couple problems occuring @ this point Ellen. Currently it appears there isn't any MS Office products installed on your system. In turn maybe there are bits left behind after the  installations and removal of the Office Suites which you have attempted to work with. Next the add/remove programs in the Control Panel may not show any remenants left behind. Please try this information. 

     

            Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing trial and beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

     

           Have you been successful @ installing all security updates as well as service packs for Windows XP? You mentioned a possible problem with your hard drive. Maybe you can visit the manufacturer of your system and download a utility (if they have one) and test the hard drive. Next after you have made updates, removed any and all Office Products based on the KB article provided above try and reinstall Office and make appropriate updates. Should all the this not work I would recommend for you to create a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029 

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, January 2, 2008 11:36 PM
  • Hi Stephen,

     

    Thank you for all your help!  As of now, I still don't know what the problem is with my laptop, but I dropped it off to my school's IT dept to fix.  Thank you so much for all your help regarding the numerous issues with my laptop, esp when I realize they are not Genuine Advantage errors.  Good things will come back to you tenfold! Smile

     

    Samantha

    Tuesday, January 8, 2008 11:18 PM
  • Ellen :-),

     

    You are very welcome. If you don't mind can you please let me know what the problem turns out to be. 

     

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, January 9, 2008 12:36 AM
  • Hi Stephen,

     

    Sure will do.  My laptop as they say will be ready next week.  I'll ask the attendant what issue there is.

     

    Cheers, Sam

    Thursday, January 10, 2008 3:53 AM
  • Sam,

     

    Thank you very much for the feedback. 

     

     

    Stephen Holm, MS

     

    Thursday, January 10, 2008 7:45 PM
  • Hi Stephen,

     

    I checked with the technician and he said the hard drive of my laptop was dying.  So the entire hard-drive has to be replaced.  Let me know if this is specific enough or I could inquire some more abt what exactly went wrong Stick out tongue

     

    Thanks!

     

    Oops... It's ellen861 here...

     

    Sunday, January 20, 2008 5:31 PM
  • Hello Ellen,

     

    Thank you for the feedback :-). The hardware (hard drive) appears to be involved with the problems you experienced. Hopefully you had a second partion on your hard drive where all the data was backed up or even better a second external hard drive where you use for archiving important data. Look into a second (external) hard drive for archiving purposes of all the data. Also you may use CD/DVD RW media to back up your data. This will ensure the safety of your files should anything happen in the future.  Take care and have a great week. Sorry to hear that your hard drive has failed Sad. OH also please look @ the manufacturer date on the physical drive as it may still be under warantee. Some manufacturers have a 3 yr warantee and even 5.

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, January 21, 2008 6:47 PM
  • Hi Stephen,

     

    The tech dude at my school said this, "your computer will not accept your current hard drive due to the severity of the damage to the disk sectors". As a result, I have to purchase a new hard-drive as my warranty for 3 years has expired.  With that said, is there anything I could change in my computer usage to prevent "such damanges"?

     

    Any advice on the proper drivers to purchase?  It'd be great to replace the old one with a better one Smile

     

    THnx a million. "Ellen"  Big Smile

    Tuesday, January 22, 2008 6:23 PM
  •  

    Ellen,

     

    You are very welcome :-). I am sorry to hear about your hard drive though. Curious did the tech person try and use special software from the hard drive manufacturer and perform a low-level re-formatting on the drive?  This may offer some help but the best bet would be is purchasing a new drive. Also I recommend (if possible) to purchase an external drive or use CD or DVD-ROM discs and keep all your important backed up.  Personally I like Seagate hard drives because recently they have 5 year  warantees.  Also the drives use fluid bearings which help with the life span. I would recommend, depending on the usage, to defrag the hard drive and scan disk. Also purchase a laptop cooler for your system. There are usually two 20mm fans which are tranversed @ the bottom that pull the heat away from your laptop and push it away. The one I use is an Antec but there are many available. Please know Ellen that I am not endorsing these companies but only sharing with you what I personally use :-).  Hopefully this will help you with maintaining your system for a longer llife. 

     

     

    Stephen Holm

    WGA and OGA Forum Volunteer

    Friday, January 25, 2008 1:58 AM