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Windows 7 isnt geniune any more RRS feed

  • Question

  • i brought a Toshiba satellite L505 towards the begin of the year with windows 7 already on it and now it says my copy is not genuine and i brought it from a well known retailer.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {982262E4-0F93-4740-9B6A-885A039ECB28}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{982262E4-0F93-4740-9B6A-885A039ECB28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3783784081-3428930644-156074124</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS><HWID>74B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7C574867124AF3E</Val><Hash>idRZx72XTtOD1jiv6cOvGODcLgE=</Hash><Pid>81602-927-3931766-68777</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-3022010
    Installation ID: 002301444473846942642024971671409791640365406645673713
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/29/2010 8:51:27 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:29:2010 08:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAeqigs1RoGd16fzAGsiAShcjiN2x8isJBkMNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm


    Friday, October 29, 2010 12:55 PM

Answers

  • Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2

    TOSHIBA</Manufacturer><Model>Satellite L505<

    SLIC            ACRSYS        ACRPRDCT

    HrOnline: 0xC004C4AB

     

    The top three endtries highlight the inconsistencies with your report, windows was installed with (or later activated with) the Acer OEM_SLP key for Ultimate, and the SLIC reflects ACER, however the model is a toshiba. With a bios date of 20090907 your computer may have come with Windows 7 or Vista. Whoever installed Vista used what is known as a loader, this loader attempts to emulate OEM_SLP offline activation but WAT is designed to detect such attempts and this explains the error code (0XCoo4C4AB).

    To fix this you must either

    1. remove the loader, purchase and install a new license/key (you can purchase a WGA kit at a reduced cost).
    2. OR- Reinstall the OS represented by the COA sticker that Dan mentions. If you have the factory restore disks or the manual look look for instructions on restoring the computer.
    3. Install any other validly licensed operating system.
    Friday, October 29, 2010 5:25 PM
  • Hello Duece2020,

    If your Toshiba laptop has a Certificate of Authenticity (CoA) for Windows 7, then your laptop is permanently licensed to run that specific edition of Windows 7 (as long as you do not upgrade the motherboard but that just about never happens with a laptop).  Most of the time consumer laptops from Toshiba would ship with Windows 7 Home Premium, so I am assuming that the CoA  on your Toshiba is for W7HP.

    At the moment, your laptop has an installation of Windows 7 Ultimate that was done with a pirated copy of an Acer recovery disc combined with a "loader" program that tries to fool Windows into thinking it is installed on an Acer laptop.

    So the task at hand to get your Toshiba back to being genuine is to use the laptop's Recovery Solution to put the original installation of W7HP back onto the computer.  It's very common for the hidden recovery partition to be erased when a new OS is installed, so if this is your situation, if you did not take the time to make the Recovery Discs when you first purchased the computer, then you will need to contact Toshiba customer support or tech support to order a set of Recovery Discs

    Start the order process on this page at Toshiba tech support:  https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp?orderType=SFF


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    Saturday, October 30, 2010 1:08 AM

All replies

  • Hello Deuce2020,

    What version of Windows is listed on the Certificate of Authenticity on the bottom of laptop (may be inside the battery compartment, too)?  Don't post the product key.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, October 29, 2010 1:25 PM
  • A Toshiba computer with "SLIC ACRSYS ACRPRDCT" (preinstallation for Acer computers) never looks good. It seems your system uses a "loader" to trick Windows with wrong BIOS infos.
    "192 GB ought to be enough for anybody." (from the miniseries "Next Generation's Jokes")
    Friday, October 29, 2010 3:22 PM
  • Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2

    TOSHIBA</Manufacturer><Model>Satellite L505<

    SLIC            ACRSYS        ACRPRDCT

    HrOnline: 0xC004C4AB

     

    The top three endtries highlight the inconsistencies with your report, windows was installed with (or later activated with) the Acer OEM_SLP key for Ultimate, and the SLIC reflects ACER, however the model is a toshiba. With a bios date of 20090907 your computer may have come with Windows 7 or Vista. Whoever installed Vista used what is known as a loader, this loader attempts to emulate OEM_SLP offline activation but WAT is designed to detect such attempts and this explains the error code (0XCoo4C4AB).

    To fix this you must either

    1. remove the loader, purchase and install a new license/key (you can purchase a WGA kit at a reduced cost).
    2. OR- Reinstall the OS represented by the COA sticker that Dan mentions. If you have the factory restore disks or the manual look look for instructions on restoring the computer.
    3. Install any other validly licensed operating system.
    Friday, October 29, 2010 5:25 PM
  • it has a windows 7 sticker
    Friday, October 29, 2010 10:04 PM
  • i brought the laptop with windows 7 already on there so i have to buy it again
    Friday, October 29, 2010 10:05 PM
  • On that particular model of Toshiba, depending on the purchase date, they did offer a "free" upgrade from Vista Home Premium to Win 7 Home Premium.  Just today I am updating a person's Toshiba Satellite L505 computer with the Win 7 disk that they received from Toshiba.  You may want to contact Toshiba to see if your particular serial numbered computer does qualify for the free upgrade.  If it does you will have to do a clean install of the supplied disk.  If not you will have to purchase a Win 7 upgrade or full product to maintain the Win 7 on the system or revert back to the shipped Vista Home Premium.

    Your computer's diagnostic report should be similar to this highlighted one if the upgrade was done with a Toshiba Win 7 disk it probably should have been Home Premium and not Ultimate and you will find that yours is no where close.  You are using a copy that was shipped as an OEM for an Acer system.

    Windows Product Key: *****-*****-*****-*****-GH297
    Windows Product Key Hash: g4kKLQu43TIGZaf/xE5yibTTXZk=
    Windows Product ID: 00359-OEM-8882261-78453
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {096F7DA7-1CB2-47E3-AE67-D7CBD8451627}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{096F7DA7-1CB2-47E3-AE67-D7CBD8451627}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GH297</PKey><PID>00359-OEM-8882261-78453</PID><PIDType>3</PIDType><SID>S-1-5-21-2808436941-3466976394-4036658185</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20090618000000.000000+000</Date></BIOS><HWID>10BB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-678453-02-1033-7600.0000-3022010
    Installation ID: 017126081751914231201003238692352220642323205423495856
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GH297
    License Status: Initial grace period
    Time remaining: 42900 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/29/2010 8:31:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow

     

    Friday, October 29, 2010 10:08 PM
  • Hello Duece2020,

    If your Toshiba laptop has a Certificate of Authenticity (CoA) for Windows 7, then your laptop is permanently licensed to run that specific edition of Windows 7 (as long as you do not upgrade the motherboard but that just about never happens with a laptop).  Most of the time consumer laptops from Toshiba would ship with Windows 7 Home Premium, so I am assuming that the CoA  on your Toshiba is for W7HP.

    At the moment, your laptop has an installation of Windows 7 Ultimate that was done with a pirated copy of an Acer recovery disc combined with a "loader" program that tries to fool Windows into thinking it is installed on an Acer laptop.

    So the task at hand to get your Toshiba back to being genuine is to use the laptop's Recovery Solution to put the original installation of W7HP back onto the computer.  It's very common for the hidden recovery partition to be erased when a new OS is installed, so if this is your situation, if you did not take the time to make the Recovery Discs when you first purchased the computer, then you will need to contact Toshiba customer support or tech support to order a set of Recovery Discs

    Start the order process on this page at Toshiba tech support:  https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp?orderType=SFF


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    Saturday, October 30, 2010 1:08 AM