Hi,
on my Case form i have one check box and one timedate field.
when user click on Action --> Resolved case, check box gets ticked if it's not before and current timedate
recorded on timedate field and then both the fields becomes readonly.
I have written plugin with this settings to achieve this function.
Event : 'pre-Stage' with
message name : 'close' and
entity name : 'Incident' in plugin registration tool.
In my code i am getting this property bag with following line:
DynamicEntity
entity = (DynamicEntity)context.InputParameters.Properties["IncidentResolution"];
Now, all this working fine but when user try to reactivate this resolved case then system crashes with following error:
'The object cannot be updated because it is read-only.'
Would anybody be able to help me out on this ?
Many thanks in advance.
Cheers.
