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The product key you typed is already in use... RRS feed

  • Question

  •  

    OK, so all of a sudden, I'm assuming after downloading the latest MS patch, I get this error popping up.

     

    Why and what can I do to fix it?

     

    I've tried typing in my code on the box, and revalidating through Control Panel but I keep getting the same error.

    Friday, October 26, 2007 9:55 PM

Answers

  • Just some feedback on how I finally fixed this.

     

    The process that you suggested STILL told me that I had a code that was already in use.

     

    I followed the 0800 instructions and ended up talking to one of the rudest customer service reps I think I have EVER spoken with.

     

    Whoever she was behaved like a complete Nazi, was amazingly rude, and had all the bedside manner of a rattlesnake. After several minutes of total unpleasantness the issue was resolved.

     

    Now, the interesting thing for you, is that I am one of the major purchasers of your software in NZ, and if I EVER gave one of my 3,000 customers the service that Microsoft just gave me, I would sack them.

     

    Amazingly disappointed.

     

    Feel free to contact me at my hotmail address, iapperley@hotmail.com if you want any more information. I hope I never have to go through this nightmare again.

    Monday, October 29, 2007 4:30 AM

All replies

  •  

    Hello HarryFinch,

     

     In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

    If Vista is reduced functionality, then follow the below steps:
    1) Boot into Vista and select the option that will bring up an Internet Browser

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2329283&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin Smith
    WGA Forum Manager 
    Friday, October 26, 2007 10:45 PM
  • Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8T4H4-3CKR9-F7CTW
    Windows Product Key Hash: Aom4Cah/ZeTFj9b52FK3eH28u/s=
    Windows Product ID: 89580-014-1554472-71668
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {595F8F84-B2A5-4947-A66C-93532F35DDCA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error: K:20070824125919168-M:20070824125801858-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{595F8F84-B2A5-4947-A66C-93532F35DDCA}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F7CTW</PKey><PID>89580-014-1554472-71668</PID><PIDType>5</PIDType><SID>S-1-5-21-3460385628-2447899696-2315584166</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20041221000000.000000+000</Date></BIOS><HWID>3C303507018400E6</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>56F35F7BD777F0A</Val><Hash>S0+lfvH+PbmKcyCOIM5v+UgS/L4=</Hash><Pid>81605-901-9879934-65312</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAIXhEAAAAAAAWmICADAgAACBkNPR6eXHARhDs/4hWdo7Xkl9D+HKpng+2ldbxTGCvVoyI9TYVaeC+PKx4989llL4L0vzJDozilF0H9Oh+hJEw7XKSAShRbdcfR+RIv8NePDyypoQDICO1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxypUpTYFJ/5Q9EhdGhJKYTJsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

     

    Friday, October 26, 2007 11:03 PM
  •  

    Hi HarryFinch,

     

      Your Diagnostic Report looks fine. It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below steps:

     

      Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Friday, October 26, 2007 11:18 PM
  • Thanks, I get I get to ask the dumb question then... Where do I find the installation ID?

    Saturday, October 27, 2007 12:29 AM
  • Just some feedback on how I finally fixed this.

     

    The process that you suggested STILL told me that I had a code that was already in use.

     

    I followed the 0800 instructions and ended up talking to one of the rudest customer service reps I think I have EVER spoken with.

     

    Whoever she was behaved like a complete Nazi, was amazingly rude, and had all the bedside manner of a rattlesnake. After several minutes of total unpleasantness the issue was resolved.

     

    Now, the interesting thing for you, is that I am one of the major purchasers of your software in NZ, and if I EVER gave one of my 3,000 customers the service that Microsoft just gave me, I would sack them.

     

    Amazingly disappointed.

     

    Feel free to contact me at my hotmail address, iapperley@hotmail.com if you want any more information. I hope I never have to go through this nightmare again.

    Monday, October 29, 2007 4:30 AM
  • I just experienced this same exact problem. Why Vista suddenly decides my key is in use weeks after it's been initially activated is beyond me.

    I have to say I was also treated rudely by CS and it will be some time before I consider purchasing any more Microsoft products if by doing so you're treated suspect by CS.

     

    Maybe you should consider finding out why this is happening instead of assuming your customers are stealing from you.

     

    Monday, October 29, 2007 9:53 PM
  • what a difference 2 weeks make.  my operator didn't treat me like a criminal at all.  i guess half the installed base needs to deactivate itself before they figure out there may be a real problem.

    Saturday, November 17, 2007 7:34 PM
  •  

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F78DE2DA-8ED6-492F-A439-370DBF698100}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_7E90FEE8-169-80004005_B4D0AA8B-514-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F78DE2DA-8ED6-492F-A439-370DBF698100}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-3102495071-1990022906-2825455998</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="3"/><Date>20061219000000.000000+000</Date></BIOS><HWID>C1BD3B07018400D8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, December 7, 2007 5:17 AM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-829MD-M9996-4FG9D
    Windows Product Key Hash: DjiRSU6lwOCEo8Ou5n6/eSqXpMk=
    Windows Product ID: 89576-428-2378413-71805
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {4B7B2912-8A1C-4D62-A2E0-C862EB42B3F9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4B7B2912-8A1C-4D62-A2E0-C862EB42B3F9}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4FG9D</PKey><PID>89576-428-2378413-71805</PID><PIDType>5</PIDType><SID>S-1-5-21-3734342932-1395541832-2760047856</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>A780GM-A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080520000000.000000+000</Date></BIOS><HWID>64313507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00142-428-237841-00-1033-6000.0000-0982009
    Installation ID: 017072310144734415484805426310328986983033392804561384
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 4FG9D
    License Status: Initial grace period
    Time remaining: 43145 minute(s) (29 day(s))

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GFs31RorMe4AFTyEDMKTCjF8vTqRWZQlg+sVtbH

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   052008  APIC1711
      FACP   052008  FACP1711
      HPET   052008  OEMHPET
      MCFG   052008  OEMMCFG
      OEMB   052008  OEMB1711
      SSDT   A M I   POWERNOW

     

    Tuesday, April 7, 2009 5:31 PM