Answered by:
Error 0xC004D401

Question
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I purchased this computer from Dell back in Feb 2007; its been updating and working fine since then. I validated it when I first got the computer but now I'm getting the error its not a valid license. Here is the diagnositc report. I've done several system restores and that works for a couple of days and goes again.
Diagnostic Report (1.7.0062.0):
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WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004d401
Cached Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.000
CSVLK Server: N/A
CSVLK PID: N/A
ID: {0A0FF397-6B70-4643-BFBC-243F09FAA486}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error: M:20071030220518122-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
Grace Flag: N/A, hr = 0xc004d401
Commit: N/A, hr = 0xc004d401
Reboot Flag: 0x0
ThreatID(s): N/A, hr = 0xc004d401
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0A0FF397-6B70-4643-BFBC-243F09FAA486}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1416254334-3221302406-1767861430</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>16313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57556</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
Spsys.log Content: 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, October 31, 2007 2:13 AM
Answers
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Hi Dragon672,
Would you create a Support Request at http://go.microsoft.com/fwlink/?linkid=52029 and then post the Confirmation number here in this thread? I will then look up your email, from the support request, and contact you directly. There are few files that we need copies of to troubleshoot your issue.
Thank you,
Darin Smith
WGA Formum Manager
Thursday, November 8, 2007 11:46 PM